Hybrid Customer Service Representative $20/hr bei Best Buy
Best Buy · San Antonio, Texas, US, Vereinigte Staaten Von Amerika · Hybrid
- Junior
- Optionales Büro in San Antonio, Texas, US
Job Description
As a Care Advisor, the role is to bring our mission to life by making meaningful connections with our customers and their caregivers in support of our Lively family of products. Care Advisors respond to a consistent flow of customer interactions, providing support for billing and usage inquiries, service plan or account changes, basic troubleshooting, and advocating on behalf of the customer to provide unique health and safety services that support the customer’s specific needs. The Advisor may work through several applications, update electronic records and provide accurate documentation. To thrive in this role, the Advisor must be able to listen actively and patiently to understand the customer needs and efficiently resolve the expressed concerns.
This role is hybrid, which means you must be located within a drivable distance to our Best Buy Health office in San Antonio, TX. You might be asked to come into the office up to 3 days per week.
The payrate is $20/hr.
What you’ll do
Basic qualifications
Preferred qualifications
What’s in it for you
We offer extensive employee benefits and strive to continuously improve not only the customer experience, but also the employee experience. Whether working from home or on-site in one of our state-of-the-art Caring Centers, our leaders are here to support and help you grow your skills and career.
Our benefits include:
About us
Best Buy is an Equal Opportunity Employer.
This role is hybrid, which means you must be located within a drivable distance to our Best Buy Health office in San Antonio, TX. You might be asked to come into the office up to 3 days per week.
The payrate is $20/hr.
What you’ll do
- Respond to high volume of inbound calls from new and/or existing subscribers, handling caller needs
- Actively listen, providing caring and supportive responses, while problem solving to resolve customer issues
- Recommend product and value-added services that align with a customer's shared needs
- Protect customer information by adhering to all Federal and State regulations (i.e., CPNI, PCI and HIPAA)
- Provide Phonebook support
Basic qualifications
- Minimum 1 year of customer service and/or call center experience required
Preferred qualifications
- Experience working in a fast-paced call center environment
- Experience working in a technology industry
- Experience working with Senior aged customers
What’s in it for you
We offer extensive employee benefits and strive to continuously improve not only the customer experience, but also the employee experience. Whether working from home or on-site in one of our state-of-the-art Caring Centers, our leaders are here to support and help you grow your skills and career.
Our benefits include:
- Physical and mental well-being support via Best Buy Health Wellness Program
- Comprehensive benefits including tuition reimbursement, caregiver support, and more
- Generous Best Buy employee discount
About us
Best Buy is an Equal Opportunity Employer.
Address Line 1
9810 Highway 151
City
San Antonio
State
Texas
Zip
78251
Job Level
Individual Contributor
Employment Category
Full time
Brand
Best Buy Health
Search Categories
Administrative Clerical, Customer Service / Call Center, Health, Retail
Minimum Pay
15.82
Benefits
Best Buy offers a range of benefits to support your overall well-being, as outlined in the Benefits Guide. Eligibility may vary.
Worker Type
Regular
Maximum Pay
24.12
