Homeoffice Vendor Project Manager bei CorroHealth

 About Us:

Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals. 

We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success.  

JOB SUMMARY:

ESSENTIAL DUTIES AND RESPONSIBILITIES: 
Note: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member’s performance objectives as outlined by the Team Member’s immediate Leadership Team Member.

Job Overview:

The Vendor Manager for our Risk Adjustment is responsible for managing relationships with vendors, monitoring project performance, ensuring the accuracy and timeliness of data, and addressing escalations. This role involves analyzing reports, managing inventory, ensuring the successful delivery of files, and overseeing reconciliation processes. The Vendor Project Manager will work closely with both internal teams and external vendors to ensure smooth operations, compliance with service level agreements (SLAs), and successful execution of client projects. The role requires strong project management, data analysis, and communication skills to meet client goals and optimize vendor performance.

Key Responsibilities:

Escalation Management:

• Act as the primary point of contact for escalations related to vendor performance or project delivery.
• Address and resolve issues quickly and efficiently to minimize impact on operations.

Site Table Management:

• Oversee and manage the site tables for assigned clients to ensure accurate tracking and execution of risk adjustment projects.

Report Analysis & Inventory Management:

• Run and analyze reports to monitor the performance and progress of projects.
• Monitor, control, and manage inventory levels to ensure that client and customer goals are met.
• Run Confidence Factor analysis on outstanding inventory to assess risk and make data-driven decisions.

Vendor Liaison & Coordination:

• Act as the liaison between internal departments and external vendors, ensuring seamless delivery of operations.
• Coordinate vendor-to-vendor reassignment and ensure all parties are aligned with project expectations and timelines.

File Delivery & Status Reconciliation:

• Manage and confirm the successful delivery of files between vendors and clients.
• Oversee status reconciliation processes, ensuring that discrepancies between vendor-provided and internal data are identified and resolved.

Vendor Relationship Support:

• Provide administrative and operational support for vendor relationships, ensuring all vendors adhere to their contractual obligations and SLAs.
• Manage the pend process with assigned Health Information Handlers (HIH) vendors, including returning data to vendors when requested.
• Monitor vendor performance, track project statuses, and ensure smooth integration of data from HIH suppliers into internal systems.

Vendor & Provider Invoice Management:

• Review and reconcile vendor and provider invoices to ensure accuracy.
• Send approved invoices to the finance department for timely payment processing.

Operational & Project Support:

• Attend weekly project status calls with vendors and clients (e.g., Optum) to discuss project progress, address concerns, and ensure alignment on goals and deadlines.
• Escalate high-utilization, non-managed vendors when issues arise and assist in managing relationships with underperforming vendors.

Supplier Compliance & Monitoring:

• Ensure that suppliers deliver on their commitments, including meeting contractual SLAs, deadlines, and quality standards.
• Monitor and report on vendor performance metrics, providing feedback and recommendations to optimize service delivery.

Team Leadership & Support:

• Manage and provide support to operational teams when required, ensuring that they meet project goals and performance benchmarks.

• Education: Bachelor’s degree in healthcare administration, business, or a related field. Equivalent experience in the healthcare industry may be considered in lieu of a degree.
• Experience:
  • Minimum of 5 years of experience in project management, preferably within the healthcare or risk adjustment field.
  • Experience working with vendors in a business environment, including overseeing contractual obligations and performance metrics.
• Technical Skills: Proficiency in project management tools, Excel, and reporting software. Knowledge of HCC coding, risk adjustment processes, and health information systems is a plus.
• Certifications: PMP (Project Management Professional) certification is preferred but not required.

Skills & Competencies:

• Project Management: Ability to manage multiple projects and vendors simultaneously, ensuring deadlines are met, and objectives are achieved.
• Vendor Relationship Management: Strong interpersonal and communication skills to build and maintain relationships with vendors, internal teams, and clients.
• Data Analysis & Reporting: Ability to run, interpret, and act upon complex reports to monitor project progress and resolve any discrepancies.
• Problem Solving & Escalation Management: Proficiency in identifying issues and implementing solutions to ensure smooth project operations.
• Attention to Detail: Strong attention to detail, particularly in managing site tables, file deliveries, status reconciliations, and invoice reviews.
• Team Collaboration: Ability to work cross-functionally with different teams and departments to ensure the seamless delivery of services.

PHYSICAL DEMANDS:
Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described. Regular eye-hand coordination and manual dexterity is required to operate office equipment. The ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions is required. At times, Team Members are subject to sitting for prolonged periods. Infrequently, Team Member must be able to lift and move material weighing up to 20 lbs. Team Member may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines.
A job description is only intended as a guideline and is only part of the Team Member’s function. The company has reviewed this job description to ensure that the essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.