Homeoffice Digital Business Analyst bei Group 1001

Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001’s culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets – our employees.

Why This Role Matters:

We are an annuity insurance carrier committed to delivering exceptional self-service experiences for our clients, advisors, assistants, and back offices. Our customer-facing website is a critical channel for empowering users to manage business quickly and confidently.

The Digital Business Analyst will own day-to-day website support and optimization: handling production issues, training internal teams, supporting wholesaler/advisor engagements, and recommending enhancements based on user data and feedback.

This role is ideal for someone passionate about problem-solving, user experience, and driving digital adoption in a highly collaborative environment.

How You'll Contribute:

• Production Support & Triage
  • Serve as the primary point of contact for incoming website production issues
  • Accurately understand, document, and analyze reported problems
  • Determine the right escalation path and ensure timely resolution
  • Communicate status and outcomes clearly to stakeholders

• Continuous Improvement
  • Identify and analyze trends in production issues and user feedback
  • Recommend and prioritize improvements to the website experience
  • Collaborate with product, technology, and business teams to scope and deliver enhancements

• Training & Enablement
  • Develop and deliver training sessions to internal sales teams and service representatives on website capabilities
  • Partner with Marketing to create clear, engaging materials (e.g., guides, videos, FAQs) to support training and self-service adoption
  • Serve as a subject matter expert for the website’s features and best practices

• External Support & Demonstrations
  • Join calls with wholesalers, advisors, and their assistants to demo new features or answer questions
  • Help promote adoption by showcasing the value and ease of digital self-service

• Data-Driven Insights
  • Monitor usage metrics and production issue trends
  • Leverage data to inform prioritization of improvements
  • Provide regular reporting and insights to leadership

What We're Looking For:

• Required:
  • Bachelor's degree in Business, Computer Science or similar, or experience in lieu of education
  • Five to eight years' experience in customer experience, digital support, training, or product support (ideally in insurance, financial services, or related industries)
  • Strong analytical and problem-solving skills; ability to triage issues effectively
  • Excellent communication and interpersonal skills
  • Comfort presenting to both internal teams and external partners
  • Ability to translate complex topics into easy-to-understand guidance
  • Data literacy—ability to interpret usage trends and recommend actions

• Preferred:
  • Familiarity with annuity or insurance products and distribution channels
  • Experience supporting advisors, wholesalers, or back-office partners
  • Background in user experience, digital product management, or training development

What We Offer

• A collaborative, mission-driven environment
• Opportunities to directly impact the digital experience of our customers and distribution partners
• Exposure to strategic initiatives and leadership

Benefits Highlights:  

Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in Group 1001’s benefits package. Employees (and their families) are eligible to participate in the Company’s comprehensive health, dental, and vision insurance plan options.  Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability. All employees (regardless of hours worked) have immediate access to the Company’s Employee Assistance Program and wellness programs—no enrollment is required.  Employees may also participate in the Company’s 401K plan, with matching contributions by the Company.

Group 1001, and its affiliated companies, is strongly committed to providing a supportive work environment where employee differences are valued. Diversity is an essential ingredient in making Group 1001 a welcoming place to work and is fundamental in building a high-performance team. Diversity embodies all the differences that make us unique individuals.  All employees share the responsibility for maintaining a workplace culture of dignity, respect, understanding and appreciation of individual and group differences.