Remote Credit & Collections Analyst bei Fusion Connect
Fusion Connect · Vereinigte Staaten Von Amerika · Remote
- Junior
At Fusion Connect, we’re not just offering jobs — we’re building careers that empower, inspire, and grow with you.
If you're passionate about making an impact, collaborating with forward-thinking teams, and being part of a company that values your voice, you’re in the right place.
We’re thrilled you’re exploring this opportunity with us — take a look, imagine the possibilities, and let’s shape the future of connectivity together.
Job Description Summary:
Summary:Responsible for managing accounts receivables for inactive, active, and special collections needs.
Job Description:
Essential Duties and Responsibilities include the following (other duties may be assigned):
- Review and discuss status of delinquent accounts and upcoming due dates.
- Send notifications and call customers to resolve outstanding balances based on standard processes.
- Make payment arrangements, processes payments by phone, and answer inbound calls from customers regarding collections inquiries.
- Perform account reconciliations, research misapplied payments, direct deposit errors and work with internal teams to correct.
- Initiates and completes suspend, disconnect and restore orders.
- Identifies issues for customers and works with internal departments to resolve.
- Prepare write-offs, credit/debit adjustments, and third-party agency documents as needed.
- Provide “World Class” customer service when communicating with customers both internal and external.
- Review potentially new and existing accounts for risk and credit approval.
- Assists in special projects and other duties as assigned.
- Meet/exceed KPI’s. expected reliability standards and service levels as assigned by management.
- Upholds Fusion Communications’ company virtues.
- Confidentiality - Adhere to Corporate Compliance program.
Knowledge, Skills and Abilities Requirements:
- Excellent customer service skills
- Excellent communication skills (verbal and written)
- Ability to exercise tact and good interpersonal skills
- Ability to work with minimal Supervision
- MS Word and MS Excel
Education and/or Experience Requirements:
- High School Diploma or GED, Associate Degree in Business preferred
- 2 years’ experience in credit and collections
The above declarations are not intended to be an “all-inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job and be a reasonable representation of its activities.
Jetzt bewerben