Homeoffice Mortgage Branch Support Specialist; BR 10 - Mortgage Ops; 7.25.2025 bei Texana Bank National Association
Texana Bank National Association · Vereinigte Staaten Von Amerika · Remote
- Junior
Position Summary
The Mortgage Branch Support Specialist serves as a knowledgeable resource and operational liaison for Texana
Bank’s mortgage production teams. This role is critical in promoting bank culture, supporting day-to-day operations,
and ensuring consistent understanding and application of internal policies across sales, processing, and
administrative functions.
Key Responsibilities
- Become a subject-matter expert on Texana Bank's systems, product offerings, and internal resources.
- Actively promote and uphold Texana Bank’s culture, values, policies, and procedures in all interactions.
- Respond promptly to inquiries from mortgage team members related to operational workflows, compliance protocols, and procedural questions.
- Collaborate in developing, updating, and documenting department-level policies and standard operating procedures.
- Provide administrative and procedural support to corporate processing staff, especially during high-volume periods.
- Participate in process improvement initiatives and cross-functional training efforts.
- Perform other duties as assigned by leadership to support team success.
Required Qualifications:
- Prior experience in mortgage operations, loan processing, banking support, or related administrative role preferred.
- Strong understanding of residential mortgage processes and regulatory compliance.
- Excellent communication skills, both verbal and written.
- Proficiency with banking systems, productivity software, and collaboration tools.
- Detail-oriented with an ability to manage multiple priorities in a fast-paced setting.
- High degree of professionalism and alignment with Texana Bank’s culture and customer-first approach