Hybrid Pre-Sales Solutions Architect bei ServiceTrade

Position Description:

ServiceTrade is a leading SaaS company transforming the fire protection and mechanical industries. We’re seeking a motivated and skilled Pre-Sales Solutions Architect to join our growing team. Working closely with our sales, product, and technical teams, the Solutions Architect provides technical expertise, delivers value-focused product demonstrations, and designs tailored solutions that address customer specific needs. You will serve as a trusted advisor to prospects, customers, and internal stakeholders, translating customer pain into tailored solutions and demonstrable ROI.

Why ServiceTrade:

This is not your average Solution Architect role; it's a collaborative position for strategic thinkers, experienced relationship builders, and creative problem solvers. You will be providing technical guidance, navigating complex customer needs, and helping leave a memorable mark on customers' success.

What sets us apart? Our product is a true GAME-CHANGER that provides our customers a massive ROI and keeps them on the leading edge of the industry.

About You:

If you thrive in high-impact pre-sales roles, excel at storytelling through demos, and enjoy building scalable technical sales practices in a collaborative SaaS culture—this is your next great opportunity.

Key Responsibilities and Activities:

Customer Engagement

• Lead technical strategy and solution alignment for high-value and complex sales opportunities.
• Partner with account executives and account managers to drive qualification, discovery, and tailored solution storytelling for executive-level stakeholders.
• Architect and deliver strategic demonstrations and ROI/value presentations that are directly aligned to business goals.
• Build and maintain strong relationships with C-suite and technical buyers, becoming a go-to resource during the buying journey.
• Leverage the Demo2Win demo framework to deliver customer centric presentations and software demonstrations.

Solution Design

• Design and present technical solutions that align with the customer’s business objectives and solve specific problems.
• Develop technical proposals and documentation, including configuration details, architecture diagrams, and integration plans.

Cross-Functional Collaboration

• Collaborate with Product, Engineering, and Customer Experience teams to provide voice-of-customer feedback and influence roadmap prioritization.
• Partner with Marketing and Enablement to develop technical content, demo environments, and messaging frameworks.
• Work closely with Professional Services and Customer Success teams to ensure a smooth transition from pre-sales to post-sales.

Product Knowledge

• Maintain a deep understanding of the ServiceTrade platform, industry, and competitive landscape.
• Stay up to date on industry trends, competitor offerings, and best practices in SaaS for fire protection, life safety, and mechanical services.
• Develop and deliver internal training sessions to sales and support teams on product functionalities and best practices.
• Understand and communicate the platform's SaaS architecture and API capabilities, demonstrating how integrations can enhance customer workflows and address specific business needs.

Knowledge and Skills:

• 2+ years of experience in a Solutions Architect, Sales Engineering, Solutions Consultant, or similar technical role.
• Proven experience demonstrating SaaS solutions with a focus on value and ROI.
• Familiarity with value-based selling methodologies, such as Command of the Message or solutions selling.
• Ability to deliver technical presentations and demonstrations that are tailored to customer needs.
• Strong executive presence and comfort with presenting to C-level stakeholders.
• Excellent communication skills, with the ability to convey complex technical concepts to both technical and non-technical audiences.
• A customer-focused mindset with the ability to build trust and credibility.
• (Preferred) Familiarity with legacy construction accounting software, such as Sage 100C, Sage 300, Viewpoint, COINS, Foundation, Spectrum.
• (Preferred) Bachelor’s degree in a relevant field.
• Willingness to travel during sales cycles, often with short notice (30-50%).

A few things you want to know:

What does ServiceTrade do?

Founded in 2012, ServiceTrade is the software platform for commercial mechanical and fire contractors. More than 1,300 contractors use ServiceTrade to increase profit and deliver more work during a persistent skilled labor shortage by improving service and project operations, helping technicians be more productive and do their best work, selling more service and inspection agreements, and growing customer loyalty. Over 10% of the commercial or industrial buildings in the United States are serviced by contractors using ServiceTrade to manage 13 million equipment assets and invoice more than $7.5 billion of service-related commerce. 

Ok, so why should I care about that?

Our customers are smart, hard-working people who we enjoy serving. We help them grow their business to earn more revenue, employ more blue-collar workers, and become more valuable to their customers. It’s why we get excited about serving a market that you might never have thought about before.

What kind of working environment do you have?

We’ve transitioned from a start-up to a scale-up -- that means we still have the spirit and energy of a start-up and are adding new people who will help us expand our business faster and run our business smarter. We have big ambitions and every employee understands our goals and what their role is in achieving them. Read about our company culture on our About Us page. 

What kind of benefits do you offer?

• Medical with Blue Cross Blue Shield NC (2 options)
• Dental and Vision with Unum 
• Company-paid Life insurance, STD and LTD 
• Voluntary benefits including Supplemental Life Insurance, HSA, FSA and Dependant Care, Critical Illness, Accident and Pet Insurance 
• 401(k) with up to 3% employer match and NO vesting period
• Flexible PTO policy
• 10 company holidays
• Parental Leave 
• Community Impact Program (Volunteer)
• Tech and Wellness Stipend

#LI-Onsite #LI-Hybrid #LI-Remote

EEO Statement:
ServiceTrade provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
ServiceTrade is not registered to hire in all 50 states. You must reside in one of the states listed to be considered.(AL,AZ,CA,CO,CT,DE,FL,GA,IL,IN,KY,MD,MI,MO,NY,NC,OH,OR,PA,SC,TN,TX,UT,VA,VT,WA)

Please Be Aware of Recruiting Scams

To protect yourself against the increasing number of recruiting scams, please make sure that you are communicating with ServiceTrade. We communicate through our corporate website servicetrade.com, through corporate emails utilizing our domain name of @servicetrade.com, and through servicetrade.greenhouse.io. Be vigilant when checking domains because imitators often make very small changes to trick the eye. Additionally, please know that ServiceTrade does not use text messaging or public messaging platforms, such as Telegram or Whatsapp, to make initial contact with candidates and ServiceTrade will never ask an employment candidate for financial information or for payment of any kind.