Hybrid Release Of Information Supervisor - Medical Records - FT - Day bei Stormont Vail Health

Position Status:

Full time

Shift:

First Shift (Days - Less than 12 hours per shift) (United States of America)

Hours per week:

40

Job Information
Exemption Status: Non-Exempt

A Brief Overview
The HIM ROI Supervisor is responsible and accountable for the day-to-day supervision, scheduling, and operation of the Release of Information service for both hospital and clinic processes. They must maintain confidentiality and accuracy with patient information documents, ability to multi-task and maintain steady communication

Education Qualifications

• High School Diploma / GED Required
• Associate's Degree Preferred

Experience Qualifications

• 3 years Experience in a medical office. Required

Skills and Abilities

• Demonstrates the ability to maintain all equipment in safe and proper working conditions and reports any malfunctions as appropriate. (Required proficiency)
• Demonstrates the ability to relate well to all levels of hospital staff and maintain a professional relationship with Medical Staff members; addressing physicians, co-workers and visitors in a pleasant and respectful manner, with courtesy at all times. (Required proficiency)

Licenses and Certifications

• RHIT/RHIA Preferred

What you will do

• Supervision of duties for the Release of Information Specialists and ROI Coordinator and other staff assisting with ROI duties.
• Fufilling release of information hospital requests from the public, attorneys, insurance, subpoenas, audits, physician offices, other health care facilities, and any requests for the release of hospital patient information in a timely manner according to HIPAA guidelines.
• Collects and accounts for the fees related to revenue generated from releasing health information, as well as preparing invoices for pre-billing appropriate customers and following up on outstanding invoices.
• Answering telephone and messages, uses appropriate telephone etiquette, handles telephone information requests with courtesy, accuracy, and respect for patient confidentiality.
• Coverage and assistance for Mayo eConsults when requested.
• Ability to maintain patient confidentiality practices on a daily basis.
• Consistently works with customers by means of a professional mannerism. Knows when to notify departmental director for assistance when situations with customers become unsolvable.
• Always strives to make good use of time, seeks out work that needs to be done, reports free time to departmental leadership, and seeks guidance as necessary for performance of duties.
• Demonstrates a working knowledge of all medical record indices and computer systems as required for accurate retrieval and location of patient records, verification of patient name and numbers etc.
• Routinely uses policy and procedure manuals and other reference materials as necessary to ensure proper course of action and, adheres to HIM and SVH policies.
• Keeps the ROI team updated and on track with HIM and SVH policies.
• Does not allow unimportant interruptions to waste time at the expense of assigned duties and responsibilities.
• When requested, is willing to adjust personal schedule in order to complete extra workload due to increase patient activity, staffing reductions, or in preparation for special inspection.
• Attempts to recognize and evaluate personal strengths and weaknesses, handles personal and professional frustrations appropriately.

Required for All Jobs

• Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health
• Performs other duties as assigned

Patient Facing Options

• Position is Not Patient Facing

Remote Work Guidelines

• Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards.
• Stable access to electricity and a minimum of 25mb upload and internet speed.
• Dedicate full attention to the job duties and communication with others during working hours.
• Adhere to break and attendance schedules agreed upon with supervisor.
• Abide by Stormont Vail’s Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.

Remote Work Capability

• Hybrid

Scope

• Has Supervisory Responsibility
• Has Budget Responsibility

Physical Demands

• Balancing: Occasionally 1-3 Hours
• Carrying: Occasionally 1-3 Hours
• Climbing (Ladders): Rarely less than 1 hour
• Climbing (Stairs): Occasionally 1-3 Hours
• Crouching: Occasionally 1-3 Hours
• Driving (Automatic): Rarely less than 1 hour
• Driving (Standard): Rarely less than 1 hour
• Eye/Hand/Foot Coordination: Occasionally 1-3 Hours
• Feeling: Continuously greater than 5 hours
• Grasping (Fine Motor): Continuously greater than 5 hours
• Grasping (Gross Hand): Continuously greater than 5 hours
• Handling: Continuously greater than 5 hours
• Hearing: Continuously greater than 5 hours
• Kneeling: Occasionally 1-3 Hours
• Lifting: Frequently 3-5 Hours up to 20 lbs
• Pulling: Occasionally 1-3 Hours up to 20 lbs
• Pushing: Occasionally 1-3 Hours up to 20 lbs
• Reaching (Forward): Occasionally 1-3 Hours up to 20 lbs
• Reaching (Overhead): Occasionally 1-3 Hours up to 20 lbs
• Repetitive Motions: Occasionally 1-3 Hours
• Sitting: Frequently 3-5 Hours
• Standing: Occasionally 1-3 Hours
• Stooping: Occasionally 1-3 Hours
• Talking: Continuously greater than 5 hours
• Walking: Frequently 3-5 Hours

Physical Demand Comments:
May lift boxes, example: paper records, reams of paper.

Working Conditions

• Combative Patients: Rarely less than 1 hour
• Dusts: Rarely less than 1 hour
• Electrical: Rarely less than 1 hour
• Noise/Sounds: Continuously greater than 5 hours

Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment.

Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.

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