Hybrid Customer Operations Specialist Senior bei LSB INDUSTRIES

Description

About LSB Industries, Inc.

We are a leading North American producer of industrial and agricultural chemicals. Our vision is to be a “best-in-class”, diversified chemical and clean energy producer that safely and efficiently operates our facilities, creates partnerships that deliver value to our customers, suppliers, and logistics providers, and attracts, retains, and enhances the lives of talented team members.  We are well positioned to play a critical role in the reduction of global carbon emissions through our potential to produce low carbon or no carbon ammonia.  We expect our success in achieving these goals to lead to superior financial performance and greater value for our public shareholders.  For more information, view our website at www.lsbindustries.com. 

Purpose: LSB is seeking a driven and detail-oriented Customer Operations Specialist to optimize processes while maintain excellent relationships with customers and vendors. The ideal candidate is a self-starter who is efficient, patient, possesses excellent customer service skills, and has a desire to improve upon current processes.

Position Location: Corporate HQ - Oklahoma City, OK - Hybrid Schedule (2 days WFH, 3 days in-office) 

Responsibilities / Key Tasks

• Develop and Execute shipment schedule for the week ahead
  • Ensure that inventory, railcars, loading capacity, shipment capacity, customer orders, and rail permits (where applicable) is available at the time of planning
  • Coordinate the above with all relevant stakeholders including Manufacturing Managers, Loading Manager, Logistics, Customer Operations, Product Managers
  • Where necessary, seek product allocation from Product Manager if insufficient product is available to meet customer orders
• Notify sales team of any schedule impacts to customers and coordinate scheduling changes with sales team and loading manager
• Proactively collaborate with customers and internal teams (commercial, production, and logistics) to ensure internal sales forecasts are achieved while managing customer demand and balancing inventory
• Own the sales order process from receiving customer orders and entering into the order entry system to order invoicing, including credits/debits, while maintaining a high degree of accuracy and attention to detail, and any other tasks as needed
• Take ownership of customer issues and see problems through to resolution; act as the main point of contact with customers and ensure that customer needs are met
• Review open sales orders and production plans to determine daily, weekly, and monthly forecasts and update plans as necessary
• Coordinate product shipments to warehouses to ensure steady supply
• Work in tandem with the logistics team to manage product rail fleets and ensure that shipments are made in a timely manner and that railcars are returned to LSB facilities timely; this includes ensuring that customer is not in possession of excess railcars from LSB before shipping additional railcars
• Work with logistics and plant loading teams to coordinate truck loading/unloading schedules for intercompany campaigns
• Assist in the month-end close process
• Complete status reports and present on status calls
• Be able to take after-hours calls (including weekends) for emergency shipments

Qualifications

• BA in Business, Operations, Manufacturing, Supply Chain, or Logistics highly preferred
• Ability to manage multiple priorities in a fast-paced environment with frequent interruptions.
• Ability to work closely across various levels of stakeholders and drive performance to achieve objectives.
• Analytical skills; experience monitoring metrics and identifying/implementing corrective actions. 
• Strong MS Excel and overall computer skills
• Detail-oriented with great organizational and problem-solving skills.
• Highly organized, with a focus on process and time management discipline.
• Strong commercial acumen and financial understanding.
• Performance driven with a strong hunger for success and an ability to deliver results and solutions.
• Well-developed communication, interpersonal skills and relationship building skills.
• Proven ability to engage people and influence key stakeholders.
• Strong analytical skills.

LSB Industries is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. LSB Industries prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. LSB Industries conforms to the spirit as well as to the letter of all applicable laws and regulations.