Hybrid Service Manager - SupremeServ East Coast bei KSB

Set up strategies and plans with the aim of providing/maintaining a KSB customer service to meet and exceed both order intake budgets and attribute overall gross margin targets. Key responsibilities in achieving this would be as per the following;

• Implement strategies and plans for the service centre corresponding to their territory and KSB product portfolio..
• Implement target customers and target products within service departments.
• Management of KSB employees within the KSB service centre.
• Monthly review of P & L’s for the service department.
• Ensure adequate coverage of customer service enquiries and response times. Constant review of response times, win / loss ratios and customer feedback on all service-related business is essential.
• Work with the respective sales teams to ensure adequate coverage of customer base to build overall sales.
• Maintain company margins on all product along with service labour rates.
• Set spare parts stocking levels for all KSB products required for the service business.
• Work with spare parts and product managers in review all NNF’s for KSB products to ensure we can offer best price and maintain our company margins.
• Review and set pricing agreements for our key service customer accounts and keep updated and distributed.
• Monitoring and coverage of day to day quotation of service business as required.
• Review customer quotations and standardise on format and design.
• Attend customer meetings as required to assist with customer relationships and also review customer service.
• Set up a local buy policy within department involving purchasing for non-cast wear parts such as bearings, seals, O rings and gaskets. Review with spare parts team.
• Report to senior management on service business as required/requested.
• Attend weekly SupremeServ meetings to discuss service component of business.
• Attend and present at national management meetings as requested.
• Assist with reduction of warranties including wrong supply of goods.
• Implement and maintain plans with respective sales team to follow-up on all quotations.
• Oversee the quotation and sale of all project service related business for each branch.
• Build relationships with sister KSB companies service teams