Hybrid Product Designer — Teamwork Experience bei Text
Text · Wrocław, Vereinigte Staaten Von Amerika · Hybrid
- Optionales Büro in Wrocław
Are you looking for a place where you can help build a real product that makes a difference in people’s daily work? At Text, we're developing a customer communication tool used by hundreds of teams. Now, we’re taking it a step further. We’re strengthening its collaboration and support features to ensure agents feel backed by their team, because we believe teamwork should be more than a value — it should be woven directly into our products.
Text App is our core product, enabling teams to handle customer interactions efficiently and consistently. Our goal is to help users communicate effectively with customers and help them feel supported by their team without ever leaving the app.
We’re currently hiring for the Teamwork Experience team, focused on making that sense of support and collaboration a native part of the agent's daily workflow. Inspired by natural team behavior like mentoring, shift handovers, knowledge sharing, and peer support, we’re building features that bring real-time cooperation into the heart of Text App. Think: team chat channels for asking for help while talking to a customer, visibility into ongoing conversations, and lightweight tools for sharing feedback, insights, and resources.
That’s why we’re building features like:
- AI agents that support customer agents in real time.
- Internal channels for agents to ask for help, receive mentoring, or share knowledge.
- Conversation takeover between agents (e.g., during shift changes, escalations, or onboarding support).
- Context and quality management — ensuring knowledge doesn’t disappear but circulates within the team.
These aren’t standalone tools — they’re strategic Text App features that make our platform more than just a customer chat tool.
As a Product Designer on the Teamwork Experience team, you’ll have a seat at the table to influence product decisions, challenge assumptions, and ensure we’re solving the most important user problems in the most effective ways.
