Homeoffice Solution Expert bei 360learning
360learning · Paris, Remote, Vereinigte Staaten Von Amerika · Remote
Our Implementation team plays a key role in ensuring a smooth onboarding experience for new customers. Working cross-functionally with Sales, Product, and Customer Success, they gather and document client use cases and requirements, then translate them into the setup and configuration of the 360Learning platform.
Once customers are live, they often face new functional or technical challenges, and that’s where you come in.
As a Solution Expert, you will manage a portfolio of customers throughout their contract lifecycle, helping drive product adoption and delivering tailored solutions that go beyond the core platform features.
A major focus of this role will be supporting one of our largest and most strategic clients. This account has already deployed the platform and possesses a high level of expertise, so you’ll be expected to bring deep product knowledge and strong problem-solving skills. You’ll assist them with:
- Advanced platform restructuring
- New integrations (e.g., flat files, APIs, and third-party tools)
- Solution audits and optimisation
- Expert-level advice and technical support to maximise the platform’s value
This is a great opportunity to work with high-impact clients and play a key role in shaping how they leverage our product at scale.
