Hybrid Operations Senior Director bei Rappi

Hey, it's time for you to join us showing the world we are the company that is changing paradigms, where we revolutionize the hours, minutes and seconds!

Do you want to know why Rappi?

⭐️ WE SEE OPPORTUNITIES where others see problems

⭐️ WE SEE CLOSE where others see distance

⭐️ WE SEE ADRENALINE where others see pressure.

Join a team where we are all capable of EVERYTHING, where we all have the same opportunities, regardless of gender identity, race, religion, nationality, age, disability, training or experience.

Did you like what you have read so far? Find out how you will deliver magic together with us through your Rappi mission 🧡

Check out how it will impact our ecosystem:

We are looking for an experienced and strategic Operations Senior Director to lead and scale the delivery partner (couriers) operation across our platform. This executive will be responsible for the end-to-end management of the delivery partner lifecycle – from acquisition, onboarding and engagement to performance, retention and compliance. The ideal candidate is a data-driven operator with a strong bias for action, a deep understanding of marketplace dynamics, and proven leadership in high-growth, fast-paced environments.

As part of Rappi, you will be responsible for:

1. Strategic Leadership

• Define and execute the operational strategy for the delivery partner network across multiple geographies.

• Collaborate with Product, Marketing/Growth, Commercial, Legal to ensure the courier operations align with business goals.

• Represent the delivery partner operation at the executive level and in cross-functional forums.

2. Courier Lifecycle Management

• Oversee acquisition, onboarding, and training of couriers at scale, ensuring a high-quality and scalable funnel.

• Design retention and engagement initiatives, increasing courier loyalty and satisfaction.

• Implement feedback loops to understand courier needs and reduce churn.

3. Operational Efficiency and Performance

• Monitor real-time operational KPIs (fulfillment rate, courier reliability, on-time delivery, cancellations).

• Lead initiatives to improve cost per delivery, courier productivity, and fleet availability.

• Optimize courier incentives, balancing unit economics with marketplace health.

4. Process, Compliance, and Technology

• Ensure compliance with local regulations, labor norms, and platform policies.

• Drive automation and tech adoption to scale operations sustainably.

• Partner with Data Science and Product to improve dispatch algorithms and courier tools.

5. Team Leadership

• Build, lead, and mentor a high-performing regional operations team.

• Foster a culture of ownership, agility, and customer obsession.

Good and now, what are the requirements for me to be part of this neon universe?

10+ years of experience in Operations, Logistics, Marketplace Management, or related fields.

Proven track record leading large teams and managing complex, multi-city operations.

Strong analytical background; comfortable with dashboards, SQL, and operational KPIs.

Experience in tech-driven platforms or high-growth startups (preferred: on-demand delivery, mobility, logistics).

Strategic thinker with excellent problem-solving and communication skills.

Fluent in English and Spanish.

Worker type:

Regular

Company:

Rappi Technology Mexico

For more information check our website https://about.rappi.com/es and check our reviews on Glassdoor https://acortar.link/Eqm07Q

we are waiting for you to build and deliver the magic together! #Rappi 🧡