- Optionales Büro in Schaumburg, IL
Job Description:
JOB OVERVIEW
The Fuel Management Department provides a valuable expense management and fraud control service for Wheels clients. The manager of this area is responsible for the overall Fuel Management Program, leading the Fuel team to ensure the delivery of superior service and support the financial objectives of the Fuel product. This role is critical to the overall success of the program and client retention. A high volume of transactions are managed daily and represent millions of dollars of spend each month. The successful manager will build strong relationships with Wheels clients, understand their expectations, and ensure accuracy and quality of all deliverables. Working effectively with various internal operating groups to manage client expectations, coordinate problem resolution and process improvement is also critical to this role.
KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS
- Responsible for the overall Fuel Management Program, including Administration, Customer Service, Billing, Vendor Management and Fraud Prevention
- Analyze operating statistics of the department to insure proper balance throughout the team
- Participate in various management activities to support the goals of the department as well as those of the company
- Effectively communicate Wheels value to our clients and prospects
- Give presentations to various audiences
- Ability to manage independently including troubleshooting product issues, work with clients and proactively resolve the issues
- Establish and maintain communications with clients and various Wheels departments including Product Management, Finance, IT, Account Management, Account Transitions and Client Service
LEADERSHIP RESPONSIBILITIES
Number of Direct Reports:
- 20-23
Number of Indirect Reports:
Budget/PNL Responsibility:
Leadership Responsibilities Strategy:
- Manage and monitor team performance against company goals
- Delegate functions while maintaining control and accountability
COMPETENCIES - SKILLS
- Strong organizational and time management skills
- Ability to manage/lead with little direct authority
- Ability to influence others positively
- Strong interpersonal skills to work with clients, vendors and various Wheels departments
- Observes high level of confidentiality
- Successful leadership of process improvement and system efforts
- Ability to meet deadlines, mobilize resources and manage conflicting situations
- Time management and organizational skills
- Effective written and oral communication skills
- Ability to manage multiple projects and be a team player
- Ability to handle multiple priorities and high volumes of work
- Ability to work under pressure and maintain flexibility
- Negotiation and strong analytical skills
- Ability to interact with Vendors, various operational areas and all management levels
- Proven ability to motivate and develop front line employees
- Excellent relationship building skills
EDUCATION AND EXPERIENCE
- College Degree or minimum of 5 years relevant work experience
- At least 5 years of Customer Service experience
- One to three years of supervisory experience
- Strong hands-on experience with PCs
JOB SPECIFICATIONS, PHYSICAL DEMANDS AND WORK ENVIRONMENT
Work Environment: This position is in Schaumburg, IL and operates in a professional office environment.
Position Type/Standard Schedule: This is a full-time position, Monday through Friday.
Travel: No Travel required for this position.
Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear, and use hands and fingers to operate telephones and computers.
DISCLAIMER
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Our Benefits
Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care. Please click here for an overview of the benefits available to you and your family.
Pay Range:
$77,400-$108,400The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here.
