Hybrid Customer Success Manager, Mid-Market bei Hhaexchange
Hhaexchange · Minneapolis, Minnesota / New YorkCity Metropolitan Area / Washington DC-Baltimore Area, Vereinigte Staaten Von Amerika · Hybrid
- Optionales Büro in Minneapolis, Minnesota / New YorkCity Metropolitan Area / Washington DC-Baltimore Area
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
HHAeXchange is seeking a proactive and experienced Customer Success Manager (CSM) to join our dynamic team. In this pivotal role, you will manage a portfolio of 30–50 mid-market customers, guiding them through the entire lifecycle from contract signature to renewal and expansion. This segment requires scalable engagement strategies, operational excellence, and efficient success planning to support a higher volume of accounts with varied needs. The ideal candidate will be skilled in proactive communication, playbook-driven success motions, and driving strong adoption to support renewal and satisfaction. While this role is not quota-carrying, your success will be measured by your ability to drive exceptional net retention and collaborate with our quota-carrying Account Management team to identify areas of expansion.
This is a hybrid position. Team members located in Minneapolis, New York City, or Washington, D.C. are expected to work onsite two days per week to support collaboration and engagement. Minneapolis is strongly preferred as we continue to grow our customer success operations hub in that region.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
