Hybrid ASI/Orders Manager bei Agile defense
Agile defense · Fort Huachuca, AZ, Vereinigte Staaten Von Amerika · Hybrid
- Optionales Büro in Fort Huachuca, AZ
At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next.
Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility—leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation’s vital interests.
Requisition #: 927
Job Title: IT/Helpdesk Support Specialist II
Job Title for Careers Page: ASI/Orders Manager
Location: 2133 Cushing St Fort Huachuca, Arizona 85613
Clearance Level: Active DoD - Secret
Required Certification(s):
· Comptia Sec+
SUMMARY
The US Army Global Cyber Center (GCC) under Operational and Administrative Control (OPCON/ADCON) to Network Enterprise Technology Command (NETCOM) is responsible to secure, operate, and maintain the Army’s Non-classified Internet Protocol Network (NIPRNet) and Secure Internet Protocol Router Network (SIPRNet) of the DODIN for both CONUS and OCONUS theaters.
An Authorized Service Interruption (ASI) Manager on a government IT contract plays a key role in coordinating, approving, and managing scheduled service interruptions (planned outages or maintenance windows) to ensure minimal disruption to mission-critical systems and compliance with contract and regulatory requirements. This role is typically aligned with IT operations, service delivery, and change management functions.
JOB DUTIES AND RESPONSIBILITIES
· Responsible for planning, coordinating, and overseeing scheduled service interruptions to minimize impact on mission-critical systems. Manages the ASI process end-to-end, including outage scheduling, risk assessment, stakeholder notification, and post-event reviews. Ensures compliance with federal IT policies and change management procedures. Collaborates with technical teams, government stakeholders, and Change Advisory Boards (CABs) to approve and communicate ASIs. Maintains documentation and reporting through ITSM tools such as ServiceNow or Remedy. Supports operational readiness by analyzing outage trends and driving continuous improvement.
QUALIFICATIONS
Required Certifications
· Comptia Sec+
Education, Background, and Years of Experience
· BA/BS, 5+yrs or AA w/ 7+ years
ADDITIONAL SKILLS & QUALIFICATIONS
Required Skills
· "Familiar with Ticketing Software (i.e. ServiceNow).
· Experience in providing technical support and troubleshooting network, desktop and/or systems hardware and software.
· Excellent communication, business analytical and problem-solving/trouble shooting skills.
· Effective Customer Service and management skills/capabilities; including a demonstrated ability to work cross-functionally (internally) and/or externally.
· Demonstrated strong analytical and problem-solving abilities.
· Excellent verbal and written communication skills with the ability to communicate effectively with non-technical users.
· Must be a US Citizen, and currently possess an ACTIVE Secret-Level clearance and ability to maintain such clearance."
WORKING CONDITIONS
Environmental Conditions
· Contractor site with 0%-10% travel possible. Possible off-hours work to support releases and outages. General office environment. Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.
Strength Demands
· Light – 20 lbs. Maximum lifting with frequent lift/carry up to 10 lbs. A job is light if less lifting is involved but significant walking/standing is done or if done mostly sitting but requires push/pull on arm or leg controls.
Physical Requirements
· Stand or Sit; Walk; Repetitive Motion; Use Hands / Fingers to Handle or Feel; Stoop, Kneel, Crouch, or Crawl; See; Push or Pull; Climb (stairs, ladders) or Balance (ascend / descend, work atop, traverse).
