Hybrid Tier 3 Global Support Engineer, EMEA bei Recurly
Recurly · London, Vereinigte Staaten Von Amerika · Hybrid
- Optionales Büro in London
About Recurly:
Recurly, Inc., a SaaS company, provides a versatile subscription management platform to manage the entire subscription lifecycle for market-leading brands worldwide. Subscription businesses such as Sling TV, FabFitFun, Cinemark and Fubo.tv depend on Recurly to harness the power of the subscription model and drive recurring revenue growth. Since its launch in 2009, Recurly has deployed subscription billing for thousands of companies across 55 countries. Our platform empowers billions of credit card transactions and has enabled customers to recover nearly $1.3 billion in revenue in 2024.
Recurly is backed by Accel-KKR, a leading technology-focused private equity firm with over $10 billion in capital commitments. The partnership offers Recurly access to significant capital and resources to make continued investments in technology and platform innovation and expand our go-to-market initiatives.
As a Tier 3 Global Support Engineer, you’ll play a critical role in bridging the gap between world-class customer support and sophisticated software engineering. This is a highly technical role designed for those with deep curiosity, a passion for software, and a commitment to resolving complex issues that impact our customers.
You’ll serve as an escalation point for the most challenging technical problems—problems that often require reading, understanding, and potentially writing code. Whether it’s debugging issues related to subscription billing flows, integrations, or API behaviour, your insights will help ensure a smooth and successful experience for our merchants and internal teams alike.
This role is ideal for someone with a background in software development or a strong understanding of modern coding practices, who is now looking to apply that expertise in a customer-facing, problem-solving context.
Experience in the payments space—especially around subscription billing—is a major plus.
This role is Hybrid and will require 3 days per week in our London office space ordinarily Tuesday to Thursday.
