Hybrid Manager, Technology Consulting (Implementation) - Employee Experience bei Qualtrics
Qualtrics · Chicago, Illinois, Vereinigte Staaten Von Amerika · Hybrid
- Optionales Büro in Chicago, Illinois
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
- Effective Coaching: Provide coaching and mentorship to guide career development.
- Performance Assessment: Accurately evaluate team members' performance and provide actionable feedback.
- Resource Management: Manage team capacity, forecasting, financial performance, and resource allocation.
- Project Portfolio Oversight: Oversee the delivery of diverse projects varying in size and complexity.
- Cross-functional Collaboration: Collaborate with leaders across different functions to develop and execute multidisciplinary solutions and improve the employee experience (EX).
- Process Enhancement: Design and implement scalable processes to exceed client expectations.
- Continuous Improvement: Set up mechanisms for ongoing improvements in tools and ways of working.
- Client and Partner Engagement: Build relationships with key clients, partners, and internal counterparts.
- Effective Communication: Communicate the team's impact and results to key stakeholders and act as an advocate for the team within Qualtrics.
- Product Knowledge: Maintain an expert knowledge of the Qualtrics Experience Management (XM) Platform and other products, contributing to product quality and customer experience improvements.
- Sales Support: Experience with participating in sales process, including identifying client requirements, scoping discussions as well as RFP response preparation
- Product Development: Collaborate with the Product team to provide real-world client insights that shape the Product roadmap.
- Talent Strategy: Develop new strategies and partner with fellow leaders to meet ambitious hiring goals.
- Leadership Development: Opportunity for leadership development.
- Skill Enhancement: Opportunities to enhance skills in solution delivery, team leadership, and stakeholder management.
- Career Advancement: Potential for career advancement within a rapidly growing tech company.
- Team Leadership: Lead a high-performing team to deliver Qualtrics solutions effectively.
- Performance Evaluation: Assess team members' performance and provide feedback.
- Resource Management: Manage team capacity, forecasting, and resource allocation.
- Project Portfolio Oversight: Oversee the delivery of diverse projects.
- Cross-functional Collaboration: Collaborate with leaders across functions to develop multidisciplinary solutions.
- Process Enhancement: Design and implement scalable processes.
- Continuous Improvement: Establish mechanisms for ongoing improvements.
- Client and Partner Engagement: Build relationships with key clients and partners.
- Communication: Communicate the team's impact and results to stakeholders.
- Product Knowledge: Maintain an expert knowledge of Qualtrics products.
- Sales Support: Assist in the sales process by meeting with senior client executives.
- Product Development: Collaborate with the Product team to provide client insights.
- Talent Strategy: Develop strategies and partner with leaders to meet hiring goals.
- Management Experience: 4-8 years of team management experience.
- Project Delivery: 6-10 years of experience delivering large-scale projects.
- Domain Expertise: Deep domain expertise relevant to the team's work.
- Stakeholder Management: Track record in managing project stakeholders, deliverables, and risks.
- Strategic Thinking: Natural strategic thinker with strategic planning experience.
- Conflict Resolution: Experience with conflict resolution and complex escalations.
- Education: Bachelor’s Degree (or International Equivalent) MBA or advanced degree in a technology related field preferred, but not essential
- Collaborative Environment: We work collaboratively and have a significant impact as a team.
- Commitment to Growth: We are committed to career growth and offer opportunities for advancement.
- Innovation Focus: We champion innovation and actively contribute to improving operations and products.
- Flexible hybrid work model with 3 mandatory in-office days and 2 remote/flexible days
- Comprehensive benefits package including medical, dental, vision, life insurance, and wellness programs
- Access to global and regional employee resource groups (Q-Groups) promoting diversity and inclusion
- Regular team events, learning stipends, and a modern, collaborative office environment
- Recognized for company culture, leadership, and diversity with multiple Best Places to Work awards
For full-time positions, this pay range is for base per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, a wellness reimbursement, mental health benefits, and an experience bonus. For a detailed look at our benefits, visit https://www.qualtrics.com/careers/us/en/us-benefits.