Hybrid Supervisory Health System Specialist bei Department of Veterans Affairs

Supervisory Health System Specialist

Department: Department of Veterans Affairs

Location(s): Dallas, Texas

Salary Range: $80381 - $104491 Per Year

Job Summary: The incumbent will serve as a Supervisory Health System Specialist (HSS) for the Medical Center working under the supervision of the Veteran and Employee Experience Program Coordinator (VEEP) through the Veteran and Employee Experience program. Supports the Cultural Transformation policies and activities as well as the implementation of innovative models of healthcare and employee engagement.

Major Duties:

• The incumbent strongly supports the Cultural Transformation policies and activities as well as the implementation of innovative models of healthcare and employee engagement that focus on healing and nurturing body, mind, and spirit. This position assists in the overall coordination of the Veterans and Employee Experience, Customer Experience and support of the Patient Advocate programs including functioning as the team Liaison within the organization. This position serves under the Supervision of the Veteran and Employee Experience Program Coordinator, who reports directly to the Assistant Director for Outpatient Services. The Health System Specialist crosses broad organizational lines and partners with all levels of Leadership. The incumbent is also responsible for the overall coordination of the Customer Service program for VANTHCS Including the Community Based Outpatient Clinics (CBOC'S). Below are the duties but not limited to: Veteran Experience Under the supervision of the Veteran and Employee Experience Program Coordinator, the Health System Specialist assesses, plans, develops and implements the overall facility veteran experience initiatives. The individual works collaboratively with the organization's Executive leadership team, Service Chiefs and external partners to ensure veteran experiences are measured, monitored and evaluated within all clinical and administrative areas of the medical center. The incumbent serves in a leadership position within the Veteran Employee Experience program and assist with monthly, bi-annual or annual system wide programming to support employee engagement and experience activities. The Health System Specialist assist the VEEP Coordinator and committee on advice and recommendations regarding how to increase Employee Satisfaction/Engagement within the VA North Texas Health Care System, while soliciting ideas and feedback from Employees. In addition serves as an All Employee Survey (AES) Facility Coordinator. In conjunction with the Veteran and Employee Experience Program Coordinator, the incumbent serves as a source of Service expertise in the collection, organization, manipulation, analysis, and presentation of Patient Experience and Employee Satisfaction metrics, particularly that are associated with those programs created and supported by the organization to improve the Veteran and Employee experience. Program management includes ensuring that VANTHCS policies and procedures are conducive to meet national Patient, Employee and Customer Experience standards. Performs direct Supervision involving task and performance, technical support and guidance to Administrative staff within the Veteran and Employee Experience Program. Administrative staff Supervision will consist of Program Support Assistants, Patient Relations Assistants, Information Receptionist, and Red Coat Ambassadors as well as section volunteers, without compensation workers (WOC's) and student interns, etc. Assist the Veteran and Employee Experience Program Coordinator with monitoring expenditures and recommend allocation of funds based on program needs. Provides information to support positive accomplishments of an effective utilization of resources as related to the budget, administrative staffing, equipment, contractual services, and physical program needs. Work Schedule: Monday-Friday 7:30 AM to 4:00 PM or 8:00 AM to 4:30 PM Telework: This position may be authorized for Ad-Hoc Telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Health System Specialist/PD094380 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/21/2025. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-9) in the Federal Service, that is directly related to the work of the position and has equipped you with the particular knowledge, skills and abilities to successfully perform the duties as a Supervisory Health System Specialist. Qualifying specialized experience is defined as progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: (1) Missions, organizations, programs, and requirements of health care delivery systems; (2) Regulations and standards of various regulatory and credentialing groups; and (3) Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. At this level, applicants would have obtained this experience working within a health care setting, working directly with clinicians and other administrators to solve problems in support of the delivery of patient care; and experience leading an administrative component of a health care credentialing and privileging program. OR Education: Successfully completed a Ph.D., equivalent doctoral degree, three (3) full years of progressively higher level graduate education leading to such a degree, Or LL.M in the related field of the position to be filled (i.e., hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration). The education portion must include courses that demonstrate the knowledge, skills, and abilities necessary to do the work of this position. Education must have been obtained in an accredited college, or university. NOTE: Transcripts must be submitted with your application materials. Education cannot be credited without documentation. OR Combination: Combinations of successfully completed graduate level education (beyond a master's degree) and specialized experience as described above to meet total experience requirements. The education portion must include graduate courses that demonstrate the knowledge, skills, and abilities necessary to do to the work of this position (i.e., hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration). NOTE: Transcripts must be submitted with your application materials. Education cannot be credited without documentation. Experience must be clearly indicated in your resume. You will be rated on the following Competencies for this position: Critical Thinking Flexibility Organizational Performance Analysis Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. Some work may require movement between offices, hospitals, warehouses, and similar areas for meetings and to conduct work. Work may also require walking/standing, in conjunctions with travel to and attendance at meetings and/or conferences away from the work site. Incumbent may carry and lift light items weighing less than 15 pounds. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How to Apply: All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 07/21/2025 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12765992. To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire. Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

Application Deadline: 2025-07-21