Hybrid Information Technology Specialist (Computer Specialist) bei Department of Justice

Information Technology Specialist (Computer Specialist)

Department: Department of Justice

Location(s): Big Spring, Texas

Salary Range: $63148 - $96116 Per Year

Job Summary: Corrections professionals who foster a humane and secure environment and ensure public safety by preparing individuals for successful reentry into our communities.

Major Duties:

• Assists in coordination of personal computer service, maintenance and training throughout the institution. Provides basic and advanced hardware and software technical support to users of personal computers and associated equipment. Provides technical support to Bureau of Prisons (BOP) data communications users. Performs diagnostics, troubleshooting and repairs on field personal computers and all related equipment. Analyzes the need for new computer equipment and recommends means of acquisition. Required to perform investigations involving staff misconduct in respect to information and computer security. Along with all other correctional institution employees, incumbent is charged with responsibility for maintaining security of the institution. The staff's correctional responsibilities precede all others required by this position and are performed on a regular and recurring basis.

Qualifications: To be considered for the position, you must meet the following requirements specified in the section titled Education or in the section titled Experience/Specialized Experience: Basic Requirement: Education: GL-09: Master's or equivalent graduate degree OR two (2) full years of progressively higher level graduate education leading to a master’s degree or equivalent graduate degree. GS-11: Ph.D. or equivalent doctoral degree OR three (3) full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree. Graduate Education: Major study - Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. OR Experience: GL-09 and GS-11: You must have IT-related experience demonstrating each of the four competencies listed below: Attention to detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgement to generate and evaluate alternatives, and to make recommendations. AND Specialized Experience: GL-09 and GS-11: You must have one year of specialized experience at the next lower GS-grade (or equivalent). Specialized experience is experience that has equipped the applicant with the particular qualifications to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT. Some examples of qualifying experience: GL-09: Experience identifying and resolving issues and problems. Experience implementing and supporting IT security applications. Experience evaluating established methods and procedures and preparing recommendations for changes in methods and practices where appropriate. Experience assisting in development, configuration, installation and maintenance of networked systems. Experience recovering data in the event of hardware of software failure. GS-11: Experience providing basic and advanced hardware and software technical support to users of personal computers and associated equipment. Support is primarily on PC hardware configurations, DOS, Windows 95/NT, WordPerfect, Lotus compatible spreadsheets, Internet browsers, and database applications. Experience enhancing institution operations and efficiency by developing local applications (using BOP approved software) in conjunction with management and line staff. Experience performing diagnostics, troubleshooting and repairs on field personal computers and all related equipment. Equipment includes, but is not limited to, all levels of software, LAN equipment, modems, printers, monitors, tape backup units, and multi-user systems. Experience providing configuration requirements for new computer acquisitions, recommending methods of using existing equipment to satisfy new requirements, and performing benchmark tests of proposed new equipment. Experience training management and line staff to use computer programs designed to enhance their ability to perform their assigned duties i.e., grammar checking, outlining systems, idea processors, project management, and decision modeling programs and a wide variety of commercial and agency developed software. If applicable, credit will be given for paid and unpaid experience. To receive proper credit, you must show the actual time (such as number of hours worked per week) spent in the activities. **Your eligibility for consideration will be based on your responses to the questions in the application.**

How to Apply: You must apply through the online application system at www.USAJOBS.gov. Follow the prompts to register, answer a few questions and submit all required documents. NOTE: Submission of a resume alone is not a complete application. This position may require the completion of additional forms and/or supplemental materials as described under the Required Documents section. Please carefully review the complete job announcement and the "How to Apply" instructions. Failure to provide the required information and/or materials will result in your application not being considered for employment. Claiming Veterans Preference? If yes, you MUST claim preference on-line during the application process and upload documentation to support preference claimed. Failure to claim Veterans Preference or provide supporting documentation may result in you not receiving appropriate consideration during the assessment process. Required supporting documentation must be electronically uploaded or transferred from USAJOBS (uploaded). All required supporting documentation MUST be received by the Consolidated Staffing Unit by 11:59 p.m., Eastern Standard Time, on the closing date of the vacancy announcement. Supporting documentation for announcements with an application limitation MUST be uploaded the same day you apply, as these positions may close earlier than stated in the announcement. Paper applications: If applying online is impossible, please contact the Consolidated Staffing Unit at the telephone number listed below, prior to the closing date of the announcement for the alternate application procedure. Contact for Assistance in Applying On-Line: DOJ, Federal Bureau of Prisons Consolidated Staffing Unit 346 Marine Forces Drive Grand Prairie, TX 75051 E-Mail: [email protected] Phone: 972-352-4200

Application Deadline: 2025-07-31