Hybrid ROI Coordinator - Memorial City bei Memorial Hermann

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Responsible for coordinating day-to-day ROI operational activities and providing expertise to staff including training and development, quality assurance, performance, and productivity.

Job Description

Minimum Qualifications

Education:  High School Diploma required, Associates or Bachelors degree in Health Information Management or related field preferred

License/Certification: RHIT or RHIA preferred    

Experience / Knowledge / Skills:

• Five (5) years progressive ROI experience with working knowledge of all aspects of operations, knowledge of both state and federal regulations and patient privacy rights
• Demonstrates advanced knowledge of healthcare terminology and information privacy
• Strong prioritization, organization, verbal and written communication skills; critical thinking skills
• Strong leadership skills
• Ability to effectively work independently and in a professional team environment

Principal Accountabilities

• Coaches, develops, mentors, and consults with staff and management team to define and follow through with actions that support performance and development.
• Systematically identifies gaps and plans a course of action for process improvement and accomplishment of department objectives.
• Responsible for basic level staff performance management related to staffing, scheduling, new employee orientation and ongoing staff development and training.
• Interprets and communicates ROI policies and procedures to staff.
• Partners with management to address needs of staff members and promptly works to resolve gaps or issues.
• Identifies and recommends key quality checks to ensure compliance with the release of protected health information and identify documentation gaps.
• Communicates documentation gaps to appropriate staff and monitors medical record for resolution of errors.
• Provides appropriate advice, feedback, and development resources to improve effectiveness of individuals and teams.
• Research, analyzes, and assists in decisions regarding ROI processes.
• Co-facilitates and participates in meetings and/or events.
• Maintains and demonstrates a working knowledge of all state and federal Privacy laws, rules, and regulations in order to mitigate organizational risk.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.