Hybrid Manager, Support and Care Operations (18-month Contract) bei Mable
Mable · Sydney / Brisbane / Melbourne, Vereinigte Staaten Von Amerika · Hybrid
- Optionales Büro in Sydney / Brisbane / Melbourne
HomeMade, Mable, Leap in! and Mable Direct are entities under the Attain Healthtech Group of companies. While our companies are diverse, three similarities bind us:
1. We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of care
2. We believe in technology as an enabler
3. We’re driven by helping customers attain better outcomes
This position is part of the HomeMade team.
About HomeMade
HomeMade is an approved aged care provider dedicated to improving its customers' lives by empowering older people to self-manage their service providers with the assistance of our clinical and customer support teams.
Our transformative technology platform helps thousands of people retain choice and control by allowing them to create unique support plans that meet their specific needs and optimise their funds.
By working at HomeMade, you can play a crucial role in helping older people maintain their independence and live fulfilling lives in their own homes. You’ll be joining a team that is passionate and dedicated to making a meaningful difference in the lives of others.
To find out more, visit https://homemadesupport.com.au/
About the role
As our Manager, Support and Care Operations, you’ll lead a team of Support Partner Team Leaders (and their teams) to deliver exceptional customer care across all aspects of Home Care Package management, from crafting support plans and budgets to retaining customers and responding to change. You’ll champion performance, drive process improvement, and be the go-to person for complex care management escalations.
This is a strategic, people-first leadership role. You’ll be at the heart of operational delivery, ensuring our team is supported, systems are working, and customers are receiving the best care possible. You’ll also be part of HomeMade’s broader management team, helping to shape the future of our services as we grow.
What You’ll Be Doing
