Hybrid Information Technology Specialist (Customer Support) - SSC, Kansas City, MO bei Department of the Navy

Information Technology Specialist (Customer Support) - SSC, Kansas City, MO

Department: Department of the Navy

Location(s): Kansas City, Missouri

Salary Range: $45000 - $55000 Per Year

Job Summary: Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

Major Duties:

• To help fulfill our vision, to be ¿the iconic business force of the armed forces,¿ we are seeking experienced, innovative, creative, and energetic professionals to support the Finance & Accounting Shared Services Center (SSC) operation, a component of the Global Business Services (GBS) operation. This position is permanently located in Kansas City, Missouri. SUMMARY OF DUTIES: The Information Technonology Specialist independently installs and maintains computer related hardware and troubleshoots system problems in support of various Personal and Family Readiness (PFRD) application programs that affect accuracy, reliability, acceptability and timeliness of final work products. Provides analysis and troubleshooting support to users and supports IT Specialists in program analysis, design, development, testing and implementation for applications. Installs, maintains and troubleshoots PC / LAN hardware to include: CPU¿s, monitors, printers, LAN cabling, modems, laptops, switches, hubs, UPS¿s, keyboards, mice and other hardware devices. Maintains and tracks asset inventories. Maintains and tracks software library. Creates and maintains Standard Operating Procedures documentation and how-to-guides. Maintains and updates call center ticket tracking software knowledge base and other related documentation. Provides end user PC / LAN hardware and software support through telephone, email and desk side support utilizing a call center ticket request. Creates and maintains image library. Unpacks, configures and deploys PCs. Installs and configures Blackberry and other PDAs. Maintains and distributes mobile computing library. Maintains and distributes projectors. Provides backup and restores operations on user directories. Maintains and supports printers. Initiates contact with internal support groups, commands, field personnel, outside vendors and others for problem identification and resolution. Provides World Class Customer Service with an emphasis on customer centricity, professionalism and courtesy. Assists customers and communicates in a professional manner by investigating issues, conflicts and problems to provide resolutions in a timely manner. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. Performs other related duties as assigned. This is a mixed position where the incumbent must be able to lift and carry objects up to 45lbs independently and objects over 45lbs with assistance. This position is designated as Mission Essential and deemed necessary to ensure business continuity during contingency operations, natural disasters, extreme weather situations or other emergency situations to include closure of the facility. These mission essential functions are existing functions that enable the Global Business Services to continue to provide necessary, vital services during time of need and require civilian employees to telework in order to support the mission.

Qualifications: Bachelor¿s Degree from an accredited college or university in Computer Science, Information Technology or a related field appropriate to work of the position; OR an appropriate combination of education and experience that demonstrates possession of knowledge and skill equivalent to that gained in the above; OR 2-4 years of relevant computer support experience preferably in desktop support and administration or helpdesk environment that demonstrates knowledge of network technologies and concepts. Ability to demonstrate and discuss knowledge of personal computers, operating systems, network technologies and concepts. Strong PC / LAN hardware and software troubleshooting skills. Knowledge of PC / LAN hardware. Must have A+ or ability to complete certification within 6 months of hire. Net+, Security, Microsoft or Cisco certifications a plus. Familiarity with MS Windows 10, Office 365, Office 2016, OCR scanning software, Active Directory, and other PC hardware and software. Unix, wireless and network administration skills a plus. Skill to communicate effectively.

How to Apply: All applications must be submitted online via the MCCS Careers website: Resumes/applications emailed or mailed will not be considered for this vacancy announcement. Resumes with personal photographs will not be considered. To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement. Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.

Application Deadline: 2025-07-28