Hybrid Vice President, Products and Solutions, Consumer, UAE, Qatar, Kuwait & Pakistan! bei Mastercard

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Vice President, Products and Solutions, Consumer, UAE, Qatar, Kuwait & Pakistan!

Our Customer Solutions Centers across Mastercard lead the product solutioning for prioritized customer segments in markets.

It is the housing for all Mastercard’s products & services capabilities in a geography(s), and it aims to drive Mastercard growth and revenue by creating and selling compelling data-driven, scalable and needs-based solutions to new and existing customers by tapping into Mastercard’s extensive suite of products and services offerings.

The Customer Solutions Center Lead is a strategic as well as an execution driven role who understands market, segments and customer needs, translates market strategy into solutions for the frontline teams, coordinates efficient resourcing against priorities and enables knowledge sharing.

The Customer Solutions Center Lead reports to Division President and works closely with the Cluster General Managers in East Arabia, as well as key internal products and services stakeholders.
Key Responsibilities

Enable market strategy

• Understands overall market strategy, industry trends, and customer needs for all segments in a given geography
• Works with division/market president to prioritize opportunities
• Empowers AMs and BDs to farm and hunt. Supports account planning, opportunity identification, and solutioning for frontline sales
• Meets customers to support important pitches and understand their needs
• Monitor utilization of products and platforms by our customers and take actions accordingly
Leverage Mastercard capabilities to translate market strategy into solutions
• Responsible for compiling of solutions to deliver meaningful value for MA customer base
• Work with the Solution Architect Lead to ensure that each prioritized opportunity gets the right level of support it requires.
• Supports the integration of consumer product acquired capabilities into the customer solutions center and supports the responsible parties with rollout planning of the acquired capabilities into the given geography
• Identifies gaps and requires additional investment in the customer solutions center consumer product function based on evolving market needs – in collaboration with the relevant market heads

Enable knowledge and best practice sharing

• Provides market intelligence and requirements to regional Product Management and Product Development teams along with their associated product specialists
• Understands new products & capabilities to ensure that information is shared and utilized across all customer solutions center resources
• Helps market development / segment heads with market intelligence and insights on demand for specific consumer product solutions across their segments
• Shares best practices with other CSCs consumer product leads within and across the region to drive better customer experience and more relevant solutions

Required Skills

• Strong understanding of industry trends and market intelligence
• Good understanding of product technology and APIs
• Good understanding of regionally relevant MA products, services, and solutions
• Ability to link market developments to implications on MA products and services
• Strong analytical and financial understanding
• Proven ability to influence and motivate others to achieve objectives
• High energy, strong people leadership, experience in leading diverse and cross functional teams

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.