Hybrid Senior Administrative Specialist bei Larimer County, CO

About the Department

At Larimer County Department of Human Services, we strive to be responsive, provide timely resources in partnership with our community so individuals and families are healthy, supported, and safe. We are seeking a highly motivated, innovative, enthusiastic and inclusive staff member to join our Benefits and Community Support Division as a Senior Administrative Specialist.

The Senior Administrative Specialist will help support a team of Administrative Specialists that staff a phone team for the main public benefits line for the department, and prepare applications and route documents to be worked and processed by the appropriate staff. This position is expected to provide backup, when needed, to support the volume of incoming work and be strategic about how to manage and balance the workload across the team. This position will work closely with the Administrative Supervisor to ensure the integrity and accuracy of the administrative staff answering client questions over the phone, and preparing and routing documents for processing.

Position Duties

What you'll be doing:

• Exercising indirect supervision over assigned staff

• Providing lead accountability for team members, including scheduling, assigning and reviewing work, training in work methods, and contributing to hiring and performance evaluations

• Entering and maintaining data in computer systems or databases, proofreading for accuracy, and running standard reports as needed

• Evaluating customer service quality, case documentation, and application accuracy through quality assurance processes

• Reviewing case documentation and staff actions for accuracy and consistency

• Serving as a resource or subject matter expert in the program area, offering technical guidance to less experienced staff

• Delivering excellent customer service, particularly over the phone

• Strong organizational skills and attention to detail

• Ability to manage multiple projects simultaneously

• Initiative and independent thinking

• Strong interpersonal skills and the ability to work with a variety of personalities and backgrounds

• Willingness and ability to learn new systems

• Good judgment and the ability to work independently

• Awareness of when to seek input and when to move forward independently

• Excellent written and verbal communication skills

• Reliable attendance and punctuality

Minimum Qualifications

All candidates will be screened for the following required minimum qualifications. Any candidate who does not meet all of the qualifications listed as required will be eliminated from the process.

• Four (4) years of experience in a directly related field or in the performance of similar office administrative duties and responsibilities required.

Here’s what Larimer County offers for all Regular, Limited Term, and Appointed positions:

•  Medical, Dental, and Vision benefits
•  FSA or HSA (depending on the medical plan)
•  Short- and Long-Term Disability
•  Employee Assistance Program
•  Basic Life/AD&D Insurance
•  Accident and Critical Illness Insurance
•  Retirement Plan 401(a) with employer match
•  457(b) Deferred Compensation
•  Generous paid time off, including vacation, sick leave, and holidays

Want to dive into the details? Check out Larimer County's Benefits.  https://www.larimer.gov/hr/benefits

Other Qualifications

Position will be located at one of the following three locations: 1501 Blue Spruce Drive, Fort Collins, CO 2555 Midpoint Drive, Fort Collins, CO 200 Peridot Avenue, Loveland, CO

An offer of employment is contingent upon the successful completion of required pre-employment checks or testing.

All application components must be submitted by 11:59 PM MT on the closing date listed.

Larimer County is an Equal Opportunity Employer and prohibits discrimination and harassment in all employment practices on the basis of race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), national origin, marital status, disability, genetic information, age, military status, or any other characteristic protected by law or regulation.