Hybrid Part-Time Helpdesk Technician bei Fountain House Inc

Description

About Fountain House   

At Fountain House, we believe in the power of community to transform the lives of individuals with serious mental illness. Every day, thousands of members choose to come to Fountain House to contribute their talents, learn new skills, access opportunities, and form friendships.  Members and staff operate successful employment, education, wellness programs and work as partners to perform all the functions that keep our community going.  The Fountain House model has been replicated in more than 300 locations in 30 countries and 32 states and currently serves more than 100,000 people with mental illness worldwide.  As originators of this approach, we provide leadership by constantly advancing the practice and by leading the conversation around mental health recovery.  As a result, Fountain House has created a comprehensive Community System of Care.  This includes Clubhouses in Manhattan, the Bronx, Hollywood California, Harlem NY, and Care Management, Community Oriented Recovery and Empowerment Services, and a large housing program ranging from 24-hour supervised residences to scattered site supported apartments. We are committed to reducing social isolation, advocating for mental health policy changes, and driving solutions that empower our members.   

As the Part-time Helpdesk Technician, you will play a pivotal role in assisting the Manager, IT in providing basic technical support and troubleshooting assistance to both staff and members across Manhattan, Bronx and Hollywood (remotely).  This work is crucial to ensuring that our work leads to systemic change and sustainable support for people living with serious mental illness.  

Part-time up to 20 hours

x1 position: Monday to Friday, 9am-5pm

x1 position: Monday to Friday 12noon to 8pm.

$22,360 (paid hourly)

Requirements

As Helpdesk Technician you will:

• Apply basic Windows 10, Windows 11, and Apple macOS troubleshooting skills
• Apply basic Windows 10 and Windows 11 troubleshooting skills 
• Set up laptops for new hires, including initial configuration and software installations 
• Perform password resets and assist with account access issues 
• Install and configure UniFlow printing software for staff and members 
• Manage basic ticketing tasks using NinjaRMM software 
• Provide first-level technical support and escalate issues as necessary 
• Provide support remotely to other Clubhouses via Zoom and Teams 
• Document and track issues and resolutions in the ticketing system 
• Travel to Bronx and Harlem Clubhouses as needed. 

What you bring:

• Clubhouse experience required 
• UniFlow, NinjaRMM, Windows & Apple MacOS experience beneficial 
• Customer service experience desirable
• Excellent communication skills  
• Troubleshooting and problem-solving skills 
• High school or equivalent experience. 

Why Join Fountain House?   

• Empower Marginalized Communities – Elevate the voices of individuals with lived experience and drive real systemic change.   
• Innovate in Mental Health Advocacy – Join a mission-driven team at the forefront of mental health reform.   
• Professional Growth & Leadership – Access mentorship, training, and career development opportunities in a rapidly evolving field.   

Join Us & Make an Impact!   

Be part of a movement that is transforming mental health care through research, advocacy, and community.   

Fountain House, Inc. is an Equal Opportunity Employer   

At this time Fountain House, Inc. is not able to sponsor visas   

Note: This job description should not be construed to imply that these requirements are the exclusive standards of the position.  Incumbents will follow any other instructions, and perform any other related duties, as may be required.  The employer has the right to revise this job description at any time.  This job description is not to be construed as a contract for employment.