Hybrid Housing Stability Specialist- Seattle bei Housing Connector

 **Housing Connector is a flexible hybrid workplace. This role will require in-office presence in our downtown Seattle office one day per week, currently Wednesdays, to support collaboration and team connection. Additional on-location work may be required depending on program or partner needs. As our Seattle team grows, in-office responsibilities may increase over time to support deeper team integration and cross-functional work. **

About Housing Connector: 

Housing Connector is a tech-for-good nonprofit that increases access to housing for individuals most in need. We do this by solving financial and resident challenges for property owners so they can open doors to more people in the community and by streamlining the housing search experience for case managers with our Zillow powered marketplace. Together, we ensure properties and residents have successful outcomes. 

Recognized as a top employer by Seattle Magazine and as a World Changing Idea by FastCompany, Housing Connector's approach has generated millions in revenue for property partners while connecting thousands of individuals to homes. We believe no unit should sit vacant while there are people in need of a home. Our vision is to deliver simple and scalable solutions — until everyone has a home. 

Position Summary: 

The Housing Stability Specialist position will give you the opportunity to play an important role in increasing housing security for residents housed in Housing Connector’s program. This role will respond directly to residents experiencing financial and situational incidents, to ensure that properties and residents receive support to maintain housing stability. The Housing Stability Specialist will provide direct support to residents and Housing Connector’s Stability Support team through ticket management to ensure residents in all our markets succeed while also helping to deliver projects that improve the overall team function and cohesion. 

As a Housing Stability Specialist, you’ll play a critical role in solving problems for property partners and helping tenants maintain stable housing. You’ll work directly with tenants and property staff to mediate issues, ensure clear communication, and expedite resolutions. You’ll also collaborate closely with the broader Stability Support team to manage a high volume of support tickets and build sustainable, trust-based relationships across our network. 

This is a great opportunity for someone who brings empathy, strong relationship-building skills, and a proactive approach to solving problems. If you have a background in case management—especially in mental health or substance use support—and a commitment to long-term housing success, we’d love to meet you. 

Critical Job Functions: 

• Triage and address incoming stability support issues by working directly with residents and Property Partners via phone, email, and text, focusing on resolving property concerns while supporting residents in maintaining stable housing. 
• Identify and maintain up-to-date local resources to support residents in maintaining stable housing and building long-term independence. 
• Support residents in accessing and navigating community resources to reduce tenancy risks, maintain stable housing, and build long-term independence. 
• Use tools like Salesforce and Housing Connector’s internal ticketing system to track communication, outcomes, document risk factors, and identify trends. 
• Collaborate and maintain regular communication with Property Partners, residents and the Stability Support team to resolve issues promptly and support housing stability. 
• Work with residents to develop Stability Plans and prepare Financial Assistance Requests when in-house payments are needed to maintain housing stability. 
• Identify and support strategies to streamline responses to resident concerns, including improving programs, leveraging technology, and strengthening partner relationships. 
• Provide housing stability support through a client-centered, culturally responsive, and trauma-informed approach, including occasional onsite visits when needed. 
• Serve as a subject matter expert on cross-functional teams to ensure stability support needs are represented and advanced. 
• Identify and test opportunities to automate ticket responses and expand stability support services at scale. 
• Manage multiple priorities in a fast-paced environment with strong attention to detail and the ability to work independently. 
• Maintain strong professional boundaries while showing empathy, especially during emotionally charged or high-risk situations. 
• Capture qualitative insights and contribute to storytelling and reporting on housing retention outcomes. 
• Actively support continuous improvement by identifying communication gaps, recommending process changes, and contributing to team learning. 

Skills and Qualifications: 

Our ideal candidate loves to build relationships, is extremely organized, and has experience managing challenges across stakeholders. 

• 2-5 years of case management experience working in behavioral health or the nonprofit homelessness system. 
• Proven ability to work in a fast-paced and ever-changing environment. 
• Comfortable working with and learning new tech is required; knowledge of Salesforce, and Tableau preferred. 
• Experience coordinating or contributing to projects that span multiple teams. 
• Exceptional interpersonal and analytical skills, with the ability to identify and solve ambiguous problems. 
• High attention to detail and ability to manage multiple, competing priorities and stakeholders simultaneously. 
• Proven track record of delivering results and high levels of customer service. 
• Experience with property management and/or landlord tenant relations is desirable. 

What we offer 

At Housing Connector, we prioritize internal and market equity. The salary for this position ranges from $73,500 to $81,700 annually and includes eligibility for company benefits. Salary will be determined based on the candidate's skills and experience. Our comprehensive benefits package includes:   

• Comprehensive Health Coverage – Medical, dental, and vision plans to support your well-being. 
• Generous Paid Time Off – Enjoy ample PTO, plus dedicated Community Service Leave to give back. 
• Extensive Holiday Schedule – A robust holiday calendar so you can recharge and spend time with loved ones. 
• Paid Parental Leave – Supportive leave options for growing families. 
• Employee Assistance Program (EAP) – Access to resources for personal and family support. 
• Life Insurance – Financial security for you and your family. 
• Flexible Spending Accounts (FSA, DCRA) – Options for health and dependent care expenses. 
• 401(k) with 6% Employer Match – Invest in your future with a company-matched retirement plan. 
• Professional Development – Opportunities to grow and enhance your skills. 

Housing Connector is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.