Homeoffice Client Intake Coordinator bei Acorn Health
Acorn Health · Vereinigte Staaten Von Amerika · Remote
- Junior
Acorn Health is an Applied Behavioral Analysis (ABA) treatment provider dedicated to providing the best quality care for our clients. We aim to continually establish best-in-class standards in integrity and quality for not only ourselves, but also in the field of ABA. We work courageously and with accountability to focus on the individuality of each child, collaborate with client families, and generate permanence in client outcomes. We strive to hire and to invest in our greatest asset - our employees, who are the heart of Acorn Health.
Acorn Health is a standard-setting family of ABA treatment providers. We believe the best employees want to work with companies who share their beliefs, and that is true for families who entrust us with children they love. Every day and every interaction, we strive to demonstrate our Five Core Values.
Are you passionate about helping children and families access critical healthcare services? Do you thrive in fast-paced, detail-oriented environments where your communication skills make a real impact? If so, Acorn Health is looking for an Intake Coordinator to join our growing team!
About the Role
As an Intake Coordinator, you’ll be the first point of contact for families transitioning from our waitlist into ABA (Applied Behavior Analysis) services. Your role is crucial in helping families begin their journey with Acorn Health. You’ll coordinate and schedule initial assessments, ensure insurance and scheduling details are accurate, and help move families into care with speed, compassion, and efficiency.
What You’ll Do
- Contact families to confirm intake details and schedule assessment appointments.
- Collaborate with Clinical Directors, Regional Directors of Clinical Access, and the Admissions team to align schedules and ensure all logistics are in place.
- Maximize scheduling opportunities and reduce delays, ensuring quick access to care.
- Communicate Acorn Health’s onboarding process and ABA services clearly and empathetically to families.
- Maintain accurate documentation in our systems, updating notes, tasks, and labels as needed.
- Identify and escalate any barriers preventing families from accessing care.
- Support ongoing coordination and communication across clinical and operations teams.
What You Bring
- Exceptional verbal and written communication skills—you're clear, confident, and compassionate.
- Strong organizational and time management abilities—you don’t miss details or deadlines.
- Ability to manage sensitive conversations with empathy and professionalism.
- Comfortable working in a fast-paced, goal-driven environment.
- Passion for making a difference in the lives of children and families.
Qualifications
Required:
- High school diploma or equivalent
- At least 1 year of experience in a customer-facing role (call center, customer service, or similar)
Preferred:
- Bachelor’s degree or relevant experience in healthcare, psychology, social work, or a related field
- Experience in client onboarding, scheduling, or case coordination in a healthcare or behavioral health setting
- Knowledge of ABA services or experience as a Registered Behavior Technician (RBT)
Physical Requirements:
- Remain in a stationary position: More than 2/3
- Traverse or move around work location: none
- Operate or use department specific equipment: none
- Ascend/Descend equipment or ladder: none
- Constantly position self to accomplish the Essential Functions of the role: More than 2/3
- Receive and communicate information and ideas for understanding: More than 2/3
- Transport, position, and/or exert force: none
- Up to 10 pounds: none
- Up to 25 pounds: none
- Up to 50 pounds: none
- Up to 100 pounds: none
- More than 100 pounds: none
Why Join Acorn Health?
At Acorn Health, we’re committed to providing high-quality, evidence-based ABA therapy to children with autism. Our teams are mission-driven, collaborative, and deeply invested in improving lives—one child, one family at a time.
The starting rate for this position is $21 / hour.
Apply today and help families take their first steps toward transformative care!
The above statements are intended to describe the general nature and level of work being performed by employees in this classification.
Acorn Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sec (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship or immigration status, veteran status, genetic information, height, weight, hair or hairstyle, familial status, marital status, or any other protected status covered by applicable federal, state, or local law.
