Hybrid Director, Office Services & Facilities bei Cohen & Steers
Cohen & Steers · New York, New York, US, Vereinigte Staaten Von Amerika · Hybrid
- Professional
- Optionales Büro in New York, New York, US
Job Title: Director, Office Services & Facilities
Department: Office Services & Facilities
Reports To: Vice President, Office Services & Facilities
FLSA Code: Exempt
Estimated Salary: $120,000 - $130,000
Job Summary:
As Director, you will be responsible for the maintenance and services within Company workplaces to ensure they meet the needs of the organization, its employees, and clients. Cohen & Steers is committed to an inclusive culture, valuing diversity in support of our people and clients.
Major Responsibilities/Activities:
- Assist the Vice President, Office Services & Facilities with continual interaction/communication with the firm, property management, and service vendors relating to the workplace systems and conditions
- Oversee Office Services & Facilities operations: reception, mail room, conference space, events, workspace environment and space utilization management to ensure continuous quality service to the firm
- Maintain established department budget, reporting quarterly and annually on forecasted and actual spend.
- Participate in the identification and selection of contract services, vendor negotiation of service agreements and day-to-day monitoring of vendor performance, including housekeeping, catering/pantry, security, shipping services, copier/print services, etc. to assure full compliance with standards established within the service agreements. Verify final invoice pricing and process payments in a timely manner. Continue to monitor and assess vendor performance.
- Work with team to set and attain measurable performance and developmental goals. Monitor the progress of team goals and provide appropriate support.
- Alongside Vice President, Office Services & Facilities, lead Office Services & Facilities team in working cross-functionally with other internal support organizations such as IT, Human Resources, Finance, Marketing, and Legal to ensure cohesive delivery of services. Maintain effective communication between Office Services & Facilities team and clients.
- Develop and deliver white glove service level for all touch points; escalated attention to high-level guests and meetings; influence and build service skills in team members to maintain service standards.
- Coordinate “Day Ahead” team reviews, and daily activities to ensure timely, accurate completion of tasks.
- Event Planning – Ability to curate small and large events, which are held to enhance workplace productivity and offer an experience-based workplace.
- Respond to various Office Services & Facilities requests, verify issue, and take necessary corrective action
- Coordinate with outside contractors for the service and repair of equipment.
- Assist in identifying and implementing projects that will drive process improvement and/or streamline business processes.
- Experience presenting to senior executives.
- Flexibility in schedule to work overtime when needed and to accommodate occasional after-hours business activities.
- Assist with facilitation of firm-wide sustainable initiatives.
Minimum Requirements:
- Minimum of 7 – 8 years of relevant experience
- Bachelor’s degree
- Proficiency with Microsoft Suite
- Ability to keep sensitive information confidential
- Previous experience managing others directly
- Plan and execute diverse tasks at the same time without supervision
- Excellent verbal and written communication skills
- IFMA (International Facilities Management Association) membership and/or class certification is a plus
- ServSafe Certified preferred
- Demonstrates inclusive behaviors in support of a culture that values diverse perspectives
- Is able to abide by the firm’s hybrid work arrangement policy in New York City office (4 days in-office/1 day remote)
Note: This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. The job title or duties and responsibilities may be changed by the Company at any time.
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