Hybrid BSS Analyst bei QTS Data Centers

The Business Support Systems (BSS) Analyst is our first line of user support for our BSS applications including Adaptive Insights, Box, SharePoint, Salesforce, Workday and others.  Reporting to the BSS Manager in Overland Park, Kansas, you’ll work with our business system administrators to support user case resolution, enhance applications, and facilitate great user experiences.

RESPONSIBILITIES, other duties may be assigned.

• Provide front line support to users creating BSS tickets
• Resolve tier one BSS application cases
• Coordinate with BSS Administrator and management on Tier 2 & 3 case resolution
• Support and drive continued BSS case submittal and resolution experience improvements.
• Support end user BSS application training material development and delivery
• Provide end user training and execute business system information sharing and training sessions.
• Lead facilitation and collaboration for business process documentation with impacted departments.
• Measure and report on impact of change management campaigns.
• Provide monthly case reporting to BSS management.

BASIC QUALIFICATIONS

• Bachelor’s Degree or equivalent professional experience
• Two or more years of business application support experience, including but not limited to Box, Workday, or Salesforce
• US Citizenship for this position is required by law due to federal customer contracts.

KNOWLEDGE, SKILLS AND ABILITIES

• Integrity – Maintains honest and open relationships with end users. 
• Execution – Completes tasks effectively and efficiently, strives to complete tasks within users’ needs.
• Agility – Able to problem solve to resolve end users challenges and/or project requirements.
• Development – Self-learner and starter, eager to learn new application features and functionalities.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action.  We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings.  We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.  We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here:

Know Your Rights (English)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.