Homeoffice Home Inspection Field Representative - KY bei Vanderbilt Mortgage

At Vanderbilt Mortgage, we believe homeownership makes lives better. For over 50 years, we’ve been committed to making homeownership more attainable for families across the country by providing mortgage solutions that unlock the freedom of home. As a national housing lender, we specialize in financing new and pre-owned manufactured and modular homes. With a diverse range of loan products, a reputation for world-class customer service and a coast-to-coast presence, Vanderbilt continues to be a leader in the industry. Our strength is our people—which is why we prioritize investing in our Team Members through opportunities for growth, a healthy work-life balance, and meaningful recognition of their contributions. Whether just starting out or bringing years of experience, Vanderbilt empowers our Team Members with the tools and training to build a successful career and reach their full potential.

Position Title: Outside Home Inspection Representative (Non – LO – Servicing)   

Department:  Loan Servicing                                                                      

Job Status:  Full Time/Salary

Reports to:  Outside Home Inspection Supervisor                             

Amount of Travel: 100%

Compensation Details:

• The expected hiring range for this position is $58,000-$65,000/year plus additional bonus opportunity.

• The stated hiring range is based on experience, qualifications, and other relevant factors. Final compensation decisions will take into account a variety of considerations, including individual skills, internal equity, and organizational needs.

Work Schedule:

Fully Remote/Travel – This role involves intensive travel, often including overnight stays. When not on the road, work is conducted remotely from home or while mobile.

This position will primarily cover the entire state of Kentucky and its surrounding regions as needed. We also welcome candidates from Ohio.

The Outside Home Inspection Representatives complete a variety of inspection-related requests for new and existing customers and inspections on vacant homes.  This position reports to the Outside Home Inspection Supervisor and drives to collateral locations, communicates with delinquent customers and Home Office, assesses status and condition of VMF homes.

Driving to Collateral Locations and Office Work

• Reviews inspection-related requests for new and existing homes.
• Determines coverage area to ensure timely completion of requests.
• Locates homes utilizing mapping software and drives to each location.
• Confirms addresses and verifies collateral matches descriptions.
• Input results daily for the inspections completed, including uploading pictures and condition report, and review accounts to prepare for the next day.

Communication/Relationship Building

• Verifies right party contact and connects customers with Account Representative in the Home Office.
• Establishes and cultivates relationships within the Home Office and various departments supported by the group to build trust and aid in business objectives.
• Leads efforts inside and outside the department to cross collaborate across VMF.

Assess Status and Condition of the Collateral

• Determines if the home is has occupancy or is vacant.
• Takes pictures of collateral and documents status for Account Representative review.
  • If vacant, identifies next steps (full condition report to assess condition including any damages or securing home if needed by changing locks and partial winterization).

Other duties as assigned

This job description is not an exhaustive list of all the functions that a team member and other duties may be assigned.

QUALIFICATIONS:

• High School diploma or equivalent required, college preferred.

• 2-4 years related experience required.
• Must maintain a valid driver’s license in good standing in the state residing. 
• Must always maintain insurance with acceptable levels.  
• Must have a clear understanding of collection and repossession procedures.
• Strong computer skills required to include email.
• Ability to communicate effectively and efficiently via phone, email, and person to person.
• Maintain a professional working relationship with all customers and levels of staffing inside the office and in the field.
• Build a good rapport with local Remarketing Asset Managers in the area.
• Willingness and ability to complete assigned work efficiently.
• Capability of gathering facts accurately, analyzing causes, evaluating alternate solutions, and arriving at sound conclusions on action to be taken.

• Great attention to detail, organizational skills, and time management.
• Good sense of urgency and follow up.
• Ability to handle stressful situations.

• Capable of dealing with changes that can and will occur periodically.
• Ability to make complex decisions.
• Bilingual preferred in some areas. 

PHYSICAL DEMANDS:

• Must be able to remain in a stationary position 75% of the time.
• Will be constantly operating a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.
• Will be communicating 50% of the time over the phone.
• Must be able to exchange accurate information at all times.
• Must be able to identify and assess account status and determine appropriate process.
• Will constantly work in a state-of-the-art indoor temperature controlled, sealed window office environment.

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