Hybrid Mortgage Loan Processor I bei Redwood credit union

At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.

 

As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. 

 

•   32nd largest credit union in the U.S. and the largest financial institution based in the North Bay

•   Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial

• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"

•   Recognized by Newsweek as one of "America's Best Credit Unions 2024"

•   Recognized by Forbes as one of “America’s Best Small Employers 2023" 

•   Voted Best Places to Work in the North Bay 19 years in a row

•   World-class Employee Engagement scores

•   Rated Superior in Service by more than 90% of Members, surveyed by SF Gate

•   Industry leading Net Promoter Scores across the U.S.                                                                                                                                                                                                                                              

Redwood Credit Union is looking for a Mortgage Loan Processor I, who will be responsible for planning, preparing and organizing real estate loan documentation to ensure the accuracy and expeditious loan closing while also providing superior Member service.

• Responsible for the timely and accurate coordination, processing and closing of assigned loan files, including opening escrow, ordering appraisals, and reviewing and interpreting automated and manual underwriting findings.

• Review Desktop Underwriter (“DU”) verification messages/approval conditions on first lien loans. Verify the accuracy and integrity of all loan data entered into the system including but not limited to names, addresses, government monitoring information, loan information (i.e. loan amount, interest rate, terms, lock-in expiration dates, assets, income, etc.)

• Request and manage the timely return of required documentation from Members including all third-party documents required for loan approval, including real estate appraisals, escrow and title services, verification of deposits, flood certifications, credit reports, etc.

• Review and analyze all documentation received and determine acceptability.

• Verify income and assets as required in the DU verification messages and RCU procedures.

• Review credit report as needed to address any inconsistencies identified in the DU findings.

• Upload documents into the electronic file cabinet and indicate when each condition is satisfied.

• Review title prior to closing to ensure all exceptions have been cleared.

• Setup loan files for submission to underwriting, including scanning/uploading all necessary documents.

• Identify expired counteroffers and send out Statement of Credit Denial Letters as required.

• Ensure loan files are complete prior to auditing function.

• Ensure confidentiality and safeguard sensitive Member financial information.

• Process to close first and/or second mortgages as necessary to meet funding goals.

• Utilize pipeline management system in conjunction with loan officer to ensure high quality Member service.

• Report daily any problems or concerns with specific loan files.

• Propose new or improved processes that will improve current processing structure.

• Provide exceptional service to all Members, volunteers, internal team members and service providers.

• Identify cross sale opportunities that will benefit Member.

• Compose and type general correspondence including emails, letters, memos, faxes and reports for staff and Members.

• Research and resolve Member or team member concerns as directed.