Hybrid Operations Manager bei Clair
Clair · New York, New York, US, Vereinigte Staaten Von Amerika · Hybrid
- Professional
- Optionales Büro in New York, New York, US
About Clair
If you can send your friends money in seconds, why does it still take your employer two weeks to send your paycheck?
At Clair, we are on a mission to create financial freedom for America's workers by giving them a digital banking platform that allows them to get paid as soon as they clock out of work. But we're not just another digital bank or on-demand pay provider. We meet Americans at their place of work by embedding our products within the scheduling, workforce management, and payroll apps they already use every day.
Learn more about us at getclair.com/about
About the Role
We’re looking for an Operations Manager to help scale and strengthen our core operations function. This person will focus on ensuring smooth money movement, managing and improving our fraud monitoring systems, and owning critical operational processes that keep our platform safe and reliable.
You’ll partner cross-functionally with Compliance, Product, Customer Experience, and Engineering, and play a key role in both day-to-day execution and long-term operational strategy.
What You’ll Do
- Oversee and optimize money movement processes including ACH transfers, returns, exceptions, and reconciliations
- Monitor and investigate fraud trends, alerts, and unusual activity using internal tools and external platforms
- Partner with Compliance on the implementation and refinement of fraud and risk-related controls
- Support Reg E/Reg Z dispute handling, ensuring compliance with consumer protection standards
- Identify and improve operational inefficiencies through process design and automation
- Collaborate with Engineering and Product teams to develop tools that reduce operational risk and improve visibility
- Serve as a key escalation point for complex or high-risk operational issues
- Help define and track operational KPIs to support ongoing performance improvement
What We’re Looking For
- 3–6 years of experience in fintech or financial services operations, preferably in an early-stage or high-growth environment and bonus if you have 1+ years of experience leading a team
- Hands-on experience with fraud monitoring and investigation tools (e.g., Alloy, Sardine, Sift, Unit, etc.)
- Solid understanding of money movement mechanics (ACH, card rails) and relevant consumer regulations (e.g., Reg E, Reg Z, NACHA rules)
- Strong analytical and problem-solving skills with a bias for action
- Comfort operating in ambiguity and rolling up your sleeves to build from scratch
- Excellent communication and project management skills—can drive work forward across teams
- Passion for fintech, trust and safety, or financial inclusion is a plus
Need more convincing?
Apart from getting to work with our incredible team, here are some of the benefits you can expect when you join Clair:
- Medical, Dental, & Vision Coverage, with option to extend to your family
- Fully-paid parental leave
- Company-sponsored 401k, HSA, and FSA
- Unlimited vacation for salaried roles, generous PTO for hourly roles
- Work from home setup allowance
- Access to your earnings every day on Clair
- Company-sponsored short-term and long-term disability insurance
Equal Opportunity Employer Information
Clair is an equal opportunity employer and we value diversity at our company. We actively seek a diverse applicant pool and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
