Hybrid IJP - Senior Manager - Order Management bei Mercer
Mercer · Noida, IN', 'Gurugram, IN, Vereinigte Staaten Von Amerika · Hybrid
- Senior
- Optionales Büro in Noida, IN', 'Gurugram, IN
Company:
MercerDescription:
INTERNAL JOB POSTING
We are seeking a talented individual to join our Order Management business at Mercer.
This role will be based in Gurgaon / Noida. This is a hybrid role that has a requirement of working at least three days a week in the office.
Senior Manager - Order Management (Grade E)
No. of roles - 1
Last date to apply - 16th July 2025
What can you expect?
The role will be responsible for ensuring seamless and superior client service delivery for the entire group, including critical metrics as defined for the process of delivering exceptional customer experience and service
This role will own accountability by being able to help the teams troubleshooting issues in projects both on the technical and business side and act as very strong escalation resolution source for the entire team for deliverables, client and people related issues
Note: Applicant should be flexible working in shifts
We will count on you to:
- Manage client/Onshore partners
- Drive a culture of performance, align the overall region goals with groups goals and KRAs
- Create a strong pipeline of talent through succession planning and hiring.
- Mentor and Coach team members and develop them for higher roles and be able to provide them directions on various projects
- Drive and build a culture of strong Customer focus in the team, including the newer working arenas and focus areas like LenAI, customer experience and championing lean culture
- Define and drive the standard employee measurement factors like KRAs, Mentoring and Project SLA
- Execute & plan efficiency road map for domain
Note: Applicant should be flexible working in shifts
What you need to have:
Knowledge & Skills:
- 9+ years of experience with at least 5 years’ experience in managing teams
- Strong People, Process, Operations and Project management skills
- Experience in leading operations in order management
- Proficiency in MS Excel
- Excellent verbal and written communication
- Incident & Problem management
- Strong ability to organize & prioritize tasks with attention to detail
- Accountability for client experience & timely delivery
- High on Adaptability & Responsiveness
- Exposure to participating or leading stakeholder/client calls
- Possess end to end process understanding, able to act outside of the written documentation by understanding the process rather than just always following an SOP – understands whenever SOP is insufficient and escalates
- Minimum 12 months experience as a Senior Manager (E)/Manager (D2)
- Should have at least “On Track” or equivalent rating in last appraisal.
- Should not be under any Performance Counselling Plan or had any official Disciplinary action within the last 3 months.
- Should not have applied for any other IJP within Mercer in the last 3 months.
Disclaimer
- Please note that the relocation assistance shall not be provided for the said position
- Candidates who wish to apply for inter-location positions are required to check with the Transport Help Desk (THD) to confirm if their place of residence is within the served transport service zone
- Mention your employee id and official email address in the resume
What makes you stand out?
- Exceptional Communication Skills
- Adaptable communicator, facilitator, influencer and problem solver
- High attention to detail
- Good relationship skills, Proven ability to work on own initiative as well as in a team
- Ability to multi-task and prioritize time effectively
- Decision making and critical thinking