Homeoffice Desktop Support Specialist (Hybrid) bei Ansira
Ansira · Remote-MO, Vereinigte Staaten Von Amerika · Remote
What you will do:
- Assist as Level 1 contact for customers seeking technical assistance.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Direct unresolved issues to the next level of support personnel.
- Record events and problems and their resolution in the ticketing system.
- Building computers and laptops per standard specifications.
- Follow-up and update customer status and information until resolved.
- Set up and manage various user accounts within Active Directory and O365, including new hires, terminations, and new group email accounts.
- Troubleshoot various issues related to internal custom applications, O365 software, as well general MAC and PC hardware or operating system issues.
- Install maintain local network printers to include firmware updates.
- Provide maintenance/replacement support for workstations, printers, scanners, and various peripherals.
- Image, configure and deploy desktops/laptops.
- Document internal procedures and create technical documentation and training materials pertaining to computer troubleshooting and usage.
- Perform other duties as required.
Background and Experience:
- Minimum 1-3 years of experience in an IT Technical or Support role.
- Some experience with Microsoft Active Directory and O365.
- Working knowledge of Windows Operating Systems and Office application suite.
- Working knowledge of MAC OS and Apple devices
- Knowledge of configuring mobile devices and assisting with connectivity/VPN issues.
- Working knowledge of using a helpdesk/ticketing system.
- Excellent written communication skills for technical documentation.
- Excellent interpersonal skills to interact with clients face-to-face and over the phone.
- Ability to work independently and as part of a team.