Remote Global Head of Support bei 360learning
360learning · USA, Remote, Vereinigte Staaten Von Amerika · Remote
The support and tech writing teams provide a low effort customer experience to resolve queries by understanding their needs and communicating solutions efficiently, effectively, and accurately. Customers interact with our agents through a ticketing system and take advantage of our knowledge base and AI enabled chat for over 2,000 customers. Internal audiences from sales to customer success count on our support team to provide accurate and comprehensive product information as the source of truth.
With a global span of 14 Support Agents and 3 Technical Writers split between North America and Europe, the Support Team plays a pivotal role in the product expertise of our customers. We aim to provide world class support.
As a Head of Support you will be responsible for leading a team rich in our culture of Convexity.. Support is responsible to serve every front line employee and empower them to accomplish world class delivery. As such, your role will be crucial to significantly impact customer retention, directly influencing 360Learning’s reputation and success.
