Hybrid Account Resolution Specialist bei Orion

About this Opportunity:

As an Account Resolution Specialist, you will be directly responsible for helping our advisors successfully execute client requests on the Orion Wealth Management platform by working with them to resolve NIGO (Not In Good Order) requests that have been submitted by the advisor. This individual will take ownership with the advisor by providing direct communication and guidance until full resolution has been accomplished. The Account Resolution Specialist will possess a strong understanding of internal and custodial good order requirements/processes and proactively coordinate across internal/external teams to help the advisor meet the needs of the client in a timely manner. This individual will also analyze the root cause of NIGO trends and work with our custodial partners to reduce/eliminate NIGO rejections, improving the advisor experience for all advisors on the platform.

In this role, you'll get to:

• Interact and partner effectively across internal and external business teams to resolve client issues related to advisor and client requests needing additional information

• Provide timely and accurate account and requirement information to OPS advisors and clients, taking full ownership until a positive resolution is achieved.

• Ensure all department work is processed with accuracy, timeliness, completeness and within budget according to defined service level metrics

• Take part in root cause analysis to ensure department processes are followed or enhanced as needed with the goal of reducing the number of NIGO requests.

• Contribute to department projects as necessary

• Execute testing as required for business projects

• Cross train as required to support all team activities and backup team members as needed

• Servicing and responding to all Advisor and Client inquiries in a professional manner

• Assisting and educating advisors on how to navigate OPS in various situations

• Maintaining an atmosphere of appreciation of Advisors and Client issues

We're looking for talent who:

• Has a degree in Business or Finance preferred, or equivalent experience in related financial field

• Has minimum of 1-2 years financial services operations experience

• Obtains Orion Industry Certification

• Owns and manages relationships with stakeholders directly and works effectively with people at all levels in an organization

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Salary Range:

$21.75 - $31.13

The pay listed in this posting indicates the estimated pay at the time of this posting; however, may vary depending on geographic location, job-related knowledge, skills, and experience. In addition, Orion offers a competitive benefits package which includes health, dental, vision, and disability coverage on day one, 401(k) plan with employer match, paid parental leave, pet benefits including pawternity leave and pet insurance, student loan repayment and more.

About Us

At Orion, we achieve our best work when we support one another, staying personally accountable to each other and the clients we serve. We create a welcoming environment where everyone is respected, valued, and heard. Our commitment to create raving fans ensures we consistently exceed client expectations. Thinking differently is in our DNA—we innovate always, push boundaries, and reject the status quo to deliver transformative outcomes. Together, we support one another and see it through to success, driving our collective achievements and those of our clients.

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