We are looking for an outstanding Product Support Analyst to join our new Product Support team.
The Product Support team is responsible for addressing our direct customers' and internal stakeholders' requests as well as providing valuable feedback to our Product & Tech teams.
As a Product Support Analyst, you will have the opportunity to work directly with a variety of teams (Revenue Operations, Sales, Growth, Tech, and more) to understand their challenges. As part of this role, your responsibilities will involve identifying, diagnosing, and troubleshooting complex technical issues. Your findings and learnings will have a significant impact on stakeholders, helping define project outlines and contributing to the backlog of our dynamic Product & Tech team.
We're looking for an entrepreneurial mindset: an active listener with a proactive attitude who's eager to identify and solve recurring roadblocks, always ready to take ownership and help find the best possible solution.
WHAT YOU'LL DO
- Address product-related inquiries and requests from both internal and external stakeholders, ensuring timely responses and efficient resolution.
- Troubleshoot and solve any challenges stemming from such product requests, at both technical and non-technical levels.
- Translate relevant requirements and emerging trends into the product backlog, identifying the right Product & Tech squad to address them.
- Proactively identify the issues that are having a negative impact on Jampp's business or product, escalating them accordingly.
- Explain complex features and processes in simple terms to non-technical receptors.
- Contribute to our documentation and knowledge base, processes, and team efficiency.
- Most of all: learn and become an expert in Jampp's product.
WHAT WE LOOK FOR
- Bachelor's degree in Administration, Economics, Engineering, or a related field (being an advanced student isn't a blocker).
- Comfortable and experienced in working with Google Sheets.
- Experience in SQL.
- APIs and Python knowledge are a great plus! 😉
- Analytical background and strong attention to detail.
- Ownership attitude and entrepreneurial spirit.
- Independent, autonomous, and proactive fast learner.
- Curious and enthusiastic problem solver.
- Thorough communication skills. Comfortable conducting daily professional communications in English (written and verbal).
WHAT WE OFFER
- 📱Learn a ton about the hottest area of growth in Internet advertising - Mobile!
- 📈 A great level of responsibility from day one and the chance to develop your potential without limitations.
- 💪🏼 An entrepreneurial environment.
- A dynamic remote-first work culture with the possibility of accessing coworking spaces as needed.
- 🤓 A structured remote onboarding process and continuous training with a supportive team. We win together!
- Work with a talented global team that you can constantly learn from! We have Jamppers from 🇧🇷🇬🇧🇺🇸🇮🇪🇫🇷🇩🇪🇦🇷🇷🇺... our customers are not the only ones from around the globe 😉.
- 😎 Cool swag and team activities (even when working from home!).
WHO WE ARE
Jampp is a programmatic advertising platform used by the most ambitious companies to accelerate their mobile businesses. With a team of +100 entrepreneurs, we simplify programmatic growth for some of the biggest mobile advertisers (like Uber, Rappi, iFood, & Takeaway.com to name a few).
Founded in 2013, Jampp leverages machine learning, creative optimization and proprietary advertising solutions to drive incremental growth for its customers, whether that means reaching new users or increasing post-install conversions.
In 2021, the company joined the Affle group, a global consumer intelligence technology company
We serve our global client base from our offices in Buenos Aires, San Francisco, São Paulo, and Singapore.
