Hybrid Customer Support Specialist (Artificial Intelligence) Customer Support Specialist (Artificial Intelligence) with verification
Rad AI · nan, Vereinigten Staaten Von Amerika · Hybrid
About the job
About Rad AI We have raised $80+ million to date from venture funds and just closed on our series B financing with investors Khosla Ventures, Gradient (Google’s AI fund) and ARTIS. We’ve also formed a partnership with Google to collaborate on the future of generative AI to redefine healthcare. Currently, more than 1/3 of radiology groups and healthcare systems, including Kaiser Permanente, HCA Healthcare, and Geisinger, now leverage the latest Gen AI advancements from Rad AI. We're recognized as one of the most promising healthcare AI companies by both CB Insights and AuntMinnie. Come join us in transforming healthcare with AI! Founded by the youngest US radiologist in history, Rad AI empowers physicians with Al to save time, reduce burnout, and improve the quality of patient care. By combining our deep expertise in healthcare and AI and using one of the largest proprietary radiology report datasets in the world, our AI has uncovered hundreds of new cancer diagnoses for patients and reduced the error rate in tens of millions of radiology reports by nearly 50%. Why we’re hiring for this role: We are seeking to hire a Customer Support Specialist to manage customer feedback and education specifically for our AI features. This is a unique and exciting opportunity to join us at a time of incredible growth and help us deliver the best possible customer service to our growing product portfolio and roster of physician users across the United States. This person will be the key front line player in triaging, investigating and analyzing our AI customer feedback and ensuring that issues are understood and addressed internally and externally. This is what you’ll do: This is what you’ll need: This would be nice to have: Come join our world-class team as we build and deploy AI solutions that will make a difference in millions of people’s lives. Our team is mission-driven and focused on transparency, inclusion, close collaboration, and building an incredible team. If you're passionate about driving innovation and delivering impactful reporting solutions, we'd love to hear from you! Rad AI offers a variety of benefits, including: At Rad AI, we value diversity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Please be vigilant regarding job scams. We advise all candidates to apply directly through our official careers page. Our recruiters will use email addresses with the domain @radai.com or [email protected].