Remote Hardware Quality Engineer with verification

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.The Quality Account Manager (QAM) will work closely with Ciena’s internal/external customers and other QA engineers in collaboration to deliver the highest quality products in a timely and cost-effective manner.The QAM is responsible for tracking and identifying causes of customer impacting issues, found either internally or externally, and for driving cross functional teams to understand how they occurred, and implementing upstream preventive actions and holistic hardware and software integrated processes. This role will act as a subject matter expert within the Global Quality Team, bridging the expertise within the Ciena R&D teams and the customer facing Quality Management activities.Responsibilities

• Analyzing and communicating customer results with the appropriate teams
• Directly working with account teams and customers on customer needs.
• Monitoring and reporting appropriate metrics that track our continuous improvements in quality
• Creating a cross-functional, collaborative working approach to addressing customer quality concerns
• Recommending and implementing changes to Ciena’s quality assurance procedures
• Participating in the day-to-day QA activities, supporting the Global Customer base
• Review requirements with developers and other QA engineers for consistency and accuracy
• Participate in the use of established test processes and methodologies
• Work with other departmental staff to achieve QA team objectives
• Take on other duties, and special projects as needed.