Hybrid EPD Customer Success Specialist - Finnish/Swedish speaking EPD Customer Success Specialist - Finnish/Swedish speaking with verification

Why One Click LCA

Innovative, fast-growing software platform integrating with the entire industry.

One Click LCA is the world-leading construction and manufacturing Life Cycle Assessment platform, operated as a SaaS. It integrates with all the leading design software packages and all environmental databases in the industry and provides over 60 modules for low-carbon design and carbon transparency.

Our technology powers the makers of a zero-carbon future.

Our innovative carbon accounting and reduction SaaS platform is used in over 170 countries and is growing rapidly. We target construction and manufacturing industries, responsible for nearly half of the global carbon emissions.

This is a full-time, permanent position that can be performed remotely and is open to candidates based in European time zones.

What you will do:

• Deliver customer trainings and onboardings on Life Cycle Assessments and Environmental Product Declarations (EPDs) to make them successful in their use of our software to deliver EPDs
• Help our customers with their queries related to the software, technical queries about product LCA & EPDs, EPD standards and calculation methods
• Own the Customer Success role for our manufacturing clients by establishing a trusting relationship with customers ensuring high levels of customer satisfaction
• Work on customer expansion and retention activities to ensure maximum value outcomes for customers and minimum churn
• Stay up to date with the One Click LCA platform inside out to be able to help customers
• Write and contribute to guidance articles which are published on our customer help centre page
• Identify platform improvements and raise them to Product Management

What you need:

• Degree in engineering with a major or minor in environmental, mechanical, industrial, materials or similar
• Hands-on experience in LCA, product sustainability or related areas is an advantage
• Experience in technical support, product training and process documentation is an advantage
• Ability and motivation to become an expert in construction sector product LCA software, EPDs and CFPs
• High customer and service orientation, with attention to details
• Ability to quickly analyze client situations and to find the most suitable solution for them
• Fast learning skills and desire to improve constantly
• Excellent communication skills both externally and within the team
• Proficiency in English, as it is our working language, and Swedish and/or Finnish, as you will work with clients in the Nordic region

What we offer:

• Work that contributes to a more sustainable future
• Substantial freedom – with no fixed hours and remote working supported
• Technical challenges, substantial responsibility and the chance to see the results of your work
• A dynamic, friendly, motivated and diverse team of professionals

Interested?

We are eager to receive your application by 27 October 2024. Applications are reviewed on reception so please apply swiftly.

We have been in business since 2001 and now employ over 200 professionals from more than 40 nationalities. For more information, please visit www.oneclicklca.com.

We train, equip and support the makers of a zero-carbon future to tackle low-carbon design, planning, manufacturing, and procurement using life-cycle assessment to achieve zero.

This is how we do it:

• We train everyone in the world to life-cycle assessment via One Click LCA Academy for free.
• We provide software tools to decarbonize any project or product anywhere in the world.
• We create free resources and policy tools to power all the makers of zero-carbon future.
• We aim to power one million users by 2035.

Maximizing our decarbonization impacts

• We’re training tens of thousands of people for free annually via One Click LCA Academy.
• We provide One Click LCA Planetary, a free embodied carbon software for everyone.
• We author free policy papers and best practice guidelines for governments and businesses.
• Supporting decarbonization outside our direct business
• We invested over 150 000 EUR in the creation of a surplus construction materials marketplace business to reduce site wastage and advanced regulations supporting this activity.
• We have invested 150 000 EUR in the construction of new primary wind power in Finland.
• We donate annually to a number of sustainability NGOs in line with our mission.

Minimizing our internal carbon impacts

• We’re a proud signatory of the World Green Building Council Net Zero commitment and shall achieve zero carbon facilities by 2030.
• We’ve invested in primary wind power generation capacity to power our entire operations.
• We minimize travel emissions by supporting remote work and encouraging public transport.
• We do not serve meat in any company events or dinners and use plant-based milk.
• We operate a paperless business.
• We have a very supportive, highly expert, and friendly team of colleagues.
• We leave staff a great deal of autonomy & freedom; you can get done what needs to get done.
• We have a low hierarchy and support an open flow of information.
• Our team is highly international and represents well over 20 nationalities.
• We work on the same mission together with our customers to create a zero-carbon future.

One Click LCA is a Helsinki-based tech company decarbonizing construction and manufacturing with world-leading, easy-to-use, and automated life-cycle assessment (LCA) to calculate and reduce the environmental impacts of building, infrastructure, and renovation projects — as well as construction and other manufactured products. It also enables manufacturers to generate and publish third-party verified EPDs and allows assessment of circularity, life-cycle cost, and soon also biodiversity.

One Click LCA is used in +170 countries. Its decarbonization platform includes a unique global database with +200,000 LCA datasets, and it supports +80 standards and certifications, including LEED, BREEAM, GRESB and other national regulations.

One Click LCA was founded in Finland in 2001 and has a team of +200 people on all continents.

Learn more at: www.oneclicklca.com