Remote Support Specialist I (Remote) Support Specialist I (Remote)
Talentify.io · nan, Vereinigten Staaten Von Amerika · Remote
About the job
Employer Industry: FinTech
Why Consider This Job Opportunity
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
We help candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.
Why Consider This Job Opportunity
- Salary up to $23.00 per hour
- Opportunity for overtime pay for hours worked beyond the standard work week
- Supportive and collaborative work environment with a focus on customer satisfaction
- Chance to contribute to process improvements and enhance the customer experience
- Access to tools, resources, and mentorship for career growth and development
- Be part of a diverse and inclusive team that values innovative thinking
- Effectively resolve customer inquiries in a considerate and timely manner via email, phone, and chat
- Compose thoughtful, personalized responses for a variety of customer requests
- Triage incoming requests and identify trends in customer issues to flag for the team
- Document bugs for the Engineering teams and communicate technical problems clearly
- Contribute to team goals and share knowledge through mentorship and collaboration
- Must be located within the greater Salt Lake City, UT area
- Passionate about customer support and its role in a customer-centric team
- Strong verbal and written communication skills
- Ability to communicate technical problems tactfully and clearly
- Demonstrated empathy, diplomacy, and poise under pressure
- Bachelor's degree
- Experience in the FinTech industry
- Prior experience in a customer-facing role, ideally in a support function
- Currently hold or have recently held a Series 7 and/or 63 securities license
- Willingness to work overtime
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
We help candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.
