About the job
Discover your path to eCommerce freedom with us!
The Company In a Nutshell
GTEcom BV (gtecombv.com/) was established in 2018 and headquartered in The Netherlands. Our mission is to continue scaling our operations and opening & sustaining more successful global brands to achieve our target of $500M revenue and more than 50 stores worldwide by 2027. Our diverse team of 70 and growing remote e-commerce experts in their own niches from different parts of the world is helping us transform our vision of growing the company to a reality.
We are committed to cultivating a culture of hard work, freedom and responsibility, constant improvement, and positivity in our team.
The Upsides of Working with Us
- Thrive in a results-driven environment with the autonomy to shape your own approach
- Achieve a great work-life balance with remote work and flexible schedule
- Enjoy a competitive salary that reflects your skills and contributions
- Collaborate with a dynamic remote team
- Be a key player in our rapidly growing company
The Role
Day in the Life of a PayPal Disputes Agent at GT Ecom
- You’ll investigate and resolve customer disputes related to transactions, such as unauthorized charges, billing rrors, product or service quality issues.
- You’ll engage in clear, professional communication with customers, merchants, and other involved parties to facilitate effective dispute resolution.
- You’ll meticulously document all relevant details, including customer interactions, evidence, decisions and final resolutions, ensuring accurate records are maintained.
- You’ll adhere strictly to company policies and regulatory guidelines, safeguarding customer confidentiality and ensuring compliance throughout the dispute resolution process.
- You’ll advocate for customers by empathizing with their concerns and negotiating fair outcomes, whether it involves refunds, chargebacks, or merchant negotiations.
- You’ll stay vigilant for any signs of potential fraud, promptly reporting suspicious activities to the appropriate internal teams for further investigation.
We would love to hear from you if…
- You have at least 1 year of experience in a similar role
- You maintain a minimum of an 80%-win rate in dispute resolutions
- You are proficient in PayPal dispute resolution
- You are an excellent communicator with strong interpersonal skills
- You thrive on solving problems and making decisions.
- You excel at prioritizing, multitasking, and meeting deadlines.
- Flexible working options
- Fantastic work culture
- Attractive Salary & Benefits