Remote Help Desk Team Lead REMOTE - COLOMBIA
Alexandra Lozano Immigration Law PLLC · Colombia, · Remote
About the job
Responsibilities
- Provide quick and effective assistance with information technology systems.
- Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance.
- Listen attentively to customers’ questions and concerns and offer optimal solutions.
- Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel.
- Work with desktop support engineers to provide customers with superior service.
- Represent organization with professionalism and integrity while helping to advance organizations mission and values.
- Respond to tech inquiries via email, through online chats, over the phone, or in person.
- Inform customers about IT products and services.
- Assist in troubleshooting hardware and software.
- Follow-up with customers to ensure satisfactory service.
- Communicate customer feedback to the appropriate team members.
- Performs other related duties as assigned.
- Bachelor's degree in related field
- Minimum of 2-3 years of tech-related experience
- Ability to diagnose and resolve a variety of technical issues.
- Excellent problem-solving and customer service
- Strong verbal and written communication skills
- Ability to manage multiple projects and prioritize tasks effectively.
- Customer-focused mindset and natural ability to build relationships with clients.
- Ability to work collaboratively with cross-functional teams and individuals.
- Positive attitude and willingness to learn and grow professionally.