Hybrid Customer Support Representative - Mexico City Customer Support Representative - Mexico City with verification

🫵 Why we’re looking for you

As a Customer Support Representative you will be the first to help when a restaurant owner has a question or is facing a problem. Strong communication skills are a must to provide great solutions and an overall white-glove experience for our valued customers.

We are specifically looking for a team member who is fluent in both Spanish and English and can provide precise and detailed support to both our English and Spanish-speaking customers

This is a fast-paced, KPI-focused role so attention to detail is key – your days will be spent managing a high volume of inbound/outbound calls, emails, and chats from our customers and their guests. This gives you a unique opportunity to perfect your time management and client-facing skills.

Your success will be measured by your ability to consistently provide amazing support that makes restaurant owners say "wow" every time they contact us.

This is a full-time role that requires evening and weekend availability. This position is currently remote, for candidates based in or near Mexico City, Mexico.

💻 The impact you will have

• Respond quickly and accurately to a high volume of inbound phone calls, and some chats and emails from our customers and their guests
• Maintain a customer satisfaction level over 90%
• Use Salesforce to log all activities and interactions with our customers
• Communicate and collaborate with your team on Slack to provide the best possible solutions for our customers

✅ Minimum requirements

• Customer-facing support experience, preferably at a software company.
• Fluent Spanish and English speaker with excellent spoken and written communication skills in both languages.
• Experiencing working in a fast-paced environment
• .Experience with a telephony system such as Talkdesk or RingDNA
• Past experience with restaurants is a huge plus!

🏆 Pay and benefits

• The estimated yearly compensation for this role is between the local equivalent to $18,000 - $25,000 USD
• Other benefits include comprehensive health coverage, flexible/unlimited PTO - plus extra fun perks!