Hybrid LatAm Customer Support Specialist - 3037 LatAm Customer Support Specialist - 3037 with verification

LOOKING FOR LATIN AMERICAN CANDIDATES RESIDING WITHIN LATIN AMERICAN REGIONS

Please submit your resume in ENGLISH, otherwise, your application may not be processed. We prioritize the processing of one active application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Position: Customer Support Specialist

Working hours: M-F; 9:00 am - 5:00 pm EST | 9:00 pm to 5:00 am Philippine Time

Salary: 1000 - 1500 USD

Key Responsibilities

• Payment Processing: Handle payment transactions, update payment methods, and manage autopay for tenants.
• Customer Communication: Follow up with leads and reservations via SMS, email, and phone to ensure a high level of customer service.
• Reservation Management: Accurately process leads, reservations, and move-ins in a timely manner.
• Technical Support: Troubleshoot access issues using StorEDGE Gate Software and Davinci Lock System to ensure a seamless experience for tenants.
• Record Maintenance: Process check refund requests, auction bids, move-outs, and transfers to keep records accurate and up-to-date.
• Kiosk Operations: Be on standby for incoming Kiosk Calls and manage Rhombus Kiosk traffic.
• Tenant Assistance: Serve as the first point of contact for prospective tenants at Facility Kiosks that do not have a Field Account Manager.
• Handle inbound sales and customer service calls, emails, and chat inquiries.
• Improve sales objectives through unit rentals, unit insurance, and autopay
• Guide new customers through rental processes and agreements
• Make outbound calls to follow up on leads and customer requests
• Convert inquiries into rentals by effectively communicating the benefits of the company’s storage solutions.
• Address customer questions, concerns, and objections professionally and courteously.
• Assist customers with questions regarding their accounts, payments, billing, and contracts.
  
  

Qualifications

• High school diploma or equivalent.
• Minimum of one year of experience in customer service.
• Strong communication skills with the ability to multitask in a fast-paced environment.
• Proficient in troubleshooting technical issues.
• Competent in using computer systems and applications.
• Flexible schedule with weekend availability.
• Prior experience in storage management is preferred.