Homeoffice Title Express Processor - Remote
Copart · Dallas, TX, Vereinigten Staaten Von Amerika · Remote
About the job
- Opening/scanning mail received
- Call queue (ability to answer basic TP questions, give claim updates and direct caller to correct party/team if applicable
- Total Loss Packets (create and send all documents required per state guidelines)
- Initial Lien Holder calls (Calls are to secure payoff information, Letters of Guarantee and Copy of Title)
- Initial calls to owners/insureds (these are customer specific tasks and it used to inform owner of packet that will be sent to them)
- Follow-up calls to owners/insureds to follow-up on needed documents or corrected documents needed
- Follow-up calls to Lien Holders (for documents listed above in the initial call)
- Will send out revised packets to the owners/insureds as needed
- Will be held to the internal cycle times and other auditable criteria
- Mail Approvals -Reviewing all mail to ensure that documents are compliant per State guidelines
- Launch the "Okay to Pay" the owner/insured to the Insurance company after final review of file for compliance
- Will monitor and work a shared inbox to ensure the tasks and directives are addressed and completed per company policy, timelines and contractual obligation.
- Other tasks as assigned by management
- 2 plus years of office customer service experience
- Education: HS degree
- Proficient in basic office equipment and with Microsoft products
- Ability to identify/analyze vehicle title documents within company and State guidelines
- Ability to work closely with State DMV's and Lien Holder entities
- Problem solver
- Ability to multi-task
- Basic 10 key proficiency
- Ability to work in a fast-paced environment
- Excellent communication skills -- written and verbal
- Excellent customer service skills and attitude
- Basic math skills
- Ability to delegate/prioritize work flow
- Ability to work independently or in a team environment
- Ability to read/write in English fluently and effectively
- Valid driver's license
- Occasional overtime as needed