About the job
About this role
The Product Owner will play a critical role in executing the product vision for our core platform. This individual will work closely with cross-functional teams—including development, design, QA, and customer success—to deliver features that align with our business goals and meet the needs of our users. The Product Owner will translate high-level product strategy into actionable tasks and ensure that the team delivers high-quality, valuable product increments in Agile development environment.
Apply if you're excited to:
Pay Range
$90,000—$102,000 USD
Petvisor is the parent company of a family of brands that includes PetDesk, Vetstoria, WhiskerCloud, Kontak, and Groomer.io. Petvisor equips veterinary practices and pet services businesses with a suite of mobile-enabled tools, facilitating better communication, service, and client retention. The company's innovative approach supports over 10,000 veterinary clinics, 400 grooming facilities, and over 20 million pet parents globally.
We are an equal opportunity and strive for a culture where everyone feels empowered to celebrate their whole, authentic selves at work. We encourage varied approaches and points of view to cultivate an inclusive workplace where difference is valued. Diversity fuels innovation and strengthens our bond with our customers and the communities we serve.
Our recruiting process is rooted in "Who: The A Method of Hiring" and consists of an average 2-week hiring timeline. This standardized interview process allows candidates to answer the same questions, experience the same process, and ensure a fair performance review from multiple perspectives.
Please, no external recruiters—candidate profiles submitted from external recruiting agencies will not be considered.
Notice at Collection to Applicants Residing in California
Depending on your location, the California Consumer Privacy Act (CCPA) may regulate how we manage job applicants' data. Our full notice outlining how your data will be processed as part of the application procedure for application locations is available at this link. By submitting your application, you agree to our use and processing of your data as required.
The Product Owner will play a critical role in executing the product vision for our core platform. This individual will work closely with cross-functional teams—including development, design, QA, and customer success—to deliver features that align with our business goals and meet the needs of our users. The Product Owner will translate high-level product strategy into actionable tasks and ensure that the team delivers high-quality, valuable product increments in Agile development environment.
Apply if you're excited to:
- Be the Voice of the Customer. Guide team members and elevate the R&D team's understanding of users (both internally & externally). Support the development team in breaking down features into "ready for development" stories. Conduct feedback sessions with customers and customer-facing teams for pre-development input
- Collaborate Across Teams. Prepared and delivered sprint plans, product updates, meeting notes, and summary documentation to teams, including CX, PMM, and UX. Work with stakeholders to document and scope requests for intake/discovery, provide updates, and proactively keep leads apprised of stakeholder or internal concerns
- Manage the Backlog. Work closely with the Product Manager to lead the development team on complex projects. Prioritize and refine tasks in the product backlog to align with the roadmap, emerging business needs, and user feedback. Triage production bugs and customer requests
- Gather Requirements. Serve as trusted advisor for stakeholders, developing user-centered solutions that align with the product roadmap and key business outcomes. Define the success criteria used for testing and acceptance from the development team
- Lead Agile Ceremonies. Set clear sprint goals and deliverables, ensuring focused and achievable scope to demo every sprint end. Promote continuous improvement and facilitate key Agile ceremonies including sprint planning, refinement, demos, and retrospectives
- Remove Blockers. Support team members in getting what they need to execute task-level requirements and work plans by following up with cross-team colleagues or performing lightweight directed research
- Create and Validate Product Artifacts. Develop specifications, write user stories with clear criteria, and finalize functional documentation that will be used to facilitate product enablement. Validate product use cases and feasibility through demos with internal SMEs, users, and secondary audiences
- Monitor Product Metrics. Define and track key metrics for the product. Use data insights to guide decision-making, detect pain or gain points, and iterate on the product to improve user satisfaction
- Extensive experience in a Product, Product Support, or Business Analytics role with a proven ability to collaborate closely with Product, Engineering, and Customer Experience teams
- Demonstrated management experience through leading individuals and process to improved efficiency, operations, and customer satisfaction
- Exceptional verbal and written communication skills, as evidenced by your contributions to internal knowledge bases, Help Center articles, and cross-departmental technical and non-technical communications
- Familiarity with software application development processes and methodologies, including Agile practices, supported by your proactive problem-solving and documentation efforts
- Proficient in using a variety of tools and platforms, including Google Suite, Atlassian products, and knowledge management systems, with a strong aptitude for quickly mastering new tools
- Ability to balance technical constraints with user needs and business goals, consistently identifying issues, proposing effective solutions, and driving results
- A proactive, empathetic, and resourceful approach, with a proven track record of pushing for company-wide process improvements and following through on complex challenges
- Strong collaboration skills, with a passion for teamwork and a commitment to owning problems until they are fully resolved
- Medical coverage for employees and dependents (80-90% covered by employer)
- Employer HSA contribution with HDHP
- 401(k) match up to 3.5%
- Dependent Care Flexible Spending Account (FSA)
- Dental & Vision coverage available
- Basic Life and AD&D Insurance
- Short and Long Term Disability
- Flexible Time Off & 13 Paid Annual Holidays
- Paid Parental Leave
- Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance
- $250 Annual Stipend for Learning and Development
Pay Range
$90,000—$102,000 USD
Petvisor is the parent company of a family of brands that includes PetDesk, Vetstoria, WhiskerCloud, Kontak, and Groomer.io. Petvisor equips veterinary practices and pet services businesses with a suite of mobile-enabled tools, facilitating better communication, service, and client retention. The company's innovative approach supports over 10,000 veterinary clinics, 400 grooming facilities, and over 20 million pet parents globally.
We are an equal opportunity and strive for a culture where everyone feels empowered to celebrate their whole, authentic selves at work. We encourage varied approaches and points of view to cultivate an inclusive workplace where difference is valued. Diversity fuels innovation and strengthens our bond with our customers and the communities we serve.
Our recruiting process is rooted in "Who: The A Method of Hiring" and consists of an average 2-week hiring timeline. This standardized interview process allows candidates to answer the same questions, experience the same process, and ensure a fair performance review from multiple perspectives.
Please, no external recruiters—candidate profiles submitted from external recruiting agencies will not be considered.
Notice at Collection to Applicants Residing in California
Depending on your location, the California Consumer Privacy Act (CCPA) may regulate how we manage job applicants' data. Our full notice outlining how your data will be processed as part of the application procedure for application locations is available at this link. By submitting your application, you agree to our use and processing of your data as required.
