Remote Customer Support Representative

Let’s Paint the Picture…

The team is composed of driven, conscientious individuals united by a shared mission: to streamline accounting and payroll processes to be fast, simple, and affordable for countless businesses and their accountants.

Having a “good job” is not sufficient; it takes connection, culture, encouragement, growth opportunities, challenges, communication, and much more to cultivate an environment where individuals and ideas can thrive.

This hiring company operates remotely with over 175 employees across the United States Of America, alongside a collaborative workspace located in Canton, Ohio.

The search for a new team member begins by seeking a quality individual who aligns with core values such as:

1. Be Customer Obsessed

2. Lead With Speed

3. Don’t Cut Corners

4. Create a Better Us

5. Follow The Golden Rule

6. Grow, Be a Leader

What You’ll Be Doing

- Building connections with customers by offering personalized service via phone, live chat, or email (no automated responses here!).

- Merging payroll, accounting, and tax knowledge with effective problem-solving to respond to customer inquiries.

- Acting as an internal customer advocate to influence product development and new features.

- Continuously expanding your software proficiency, along with accounting and payroll knowledge.

- Guiding and addressing questions related to new software features and functionalities.

Please note that this is a sample of your responsibilities. This role requires the ability to adapt swiftly to change to provide an exceptional customer experience. Duties, responsibilities, and activities may change at any time with or without notice.

What You’ll Need

- An Associate or Bachelor’s degree and/or a combination of equivalent experience (especially beneficial if it’s in Accounting, Finance, or Mathematics!).

- Working knowledge of U.S.-based payroll, payroll tax, and accounting (or if you’re a quick learner with a willingness to learn, training may be provided!).

- Tech-savvy (given that this is a software-driven environment). Comfort with learning new programs is essential, and new technology should not intimidate you.

- Ability to work efficiently in a fast-paced setting—where change is the only constant!

- Self-motivated, but also capable of collaborating with team members as necessary.

- Proven ability to manage time effectively, stay organized, and prioritize tasks throughout the day.

- Exceptional customer service skills, including both verbal and written communications (this is essential!). As the face of the hiring company, you’ll be on the front lines!

Location & Commitments:

This is a full-time, direct hire position that is 100% remote.

This role is open to all candidates who legally reside and are eligible to work in the United States Of America. Currently, this position is **not** available for applicants from the following locations: _**Alaska, California, Hawaii, Washington D.C.**_

Working hours are determined by each team and department based on business needs. For this position, core working hours generally fall between 8 AM - 7 PM EST, Monday through Friday. Due to business dynamics, busy periods, and urgent tasks may occasionally require working beyond these core hours.

More Reasons to Join the Team:

The hiring company places a high value on its culture and appreciates the hard work of its employees. In addition to the autonomy to propose new ideas or technologies, here are some fantastic benefits available to full-time employees:

- Paid time off and paid holidays

- Medical, dental, and vision insurance

- Section 125 HSA and FSA accounts

- Benefits begin on the first of the month following hire

- Company-sponsored life, short-term, and long-term disability insurance

- 401(k) plan with company match

- Access to up-to-date hardware and equipment

- Flexible scheduling and opportunities for advancement

- An engaging and collaborative company culture

- Education reimbursement

Starting Rate:

$20/hour