Homeoffice Team Lead (gn) ServiceNow

Noa Harel Bazak* is the Hiring Lead you`ll mainly talk to when it comes to more details about the role, environment of work and career perspectives. Noa summarized the role as follows:

• Manage a team of ServiceNow engineers, support, and administrators.
• Use ServiceNow innovatively and expertly, continuously improving the environment.
• Address internal customer needs, use new modules and methods, and assist current employees.
• Lead all aspects of the design, development, implementation, and maintenance of the ServiceNow platform.
• Collaborate with business collaborators to understand requirements and improve processes.
• Ensure efficient use of ServiceNow features to meet organizational needs.
• Provide leadership, guidance, and mentorship to the team.
• Foster a collaborative and inclusive team environment.
• Manage relationships with multi-functional teams and customers.
• Ensure consistency to best practices in ServiceNow development and configuration.

* for more information about Noa, her leadership style and what drives her please have a look to her LinkedIn profile: https://www.linkedin.com/in/noa-harel-bazak-2750291/

To excel in this role, you should have:

• 5+ years of experience in ServiceNow development, configuration, and administration.
• Proven experience in leading and developing teams in a technical environment.
• In-depth knowledge of ServiceNow platform architecture, capabilities, and modules.
• Solid grasp of IT Service Management (ITSM) processes and standard methodologies.
• Superb communication, interpersonal, and leadership skills.
• The Capability to challenge existing and future designs, and to be able to constantly Improve and simplify the system.
• Proven ability to proactively use ServiceNow and DevOps standard methodologies while staying up-to-date with the latest trends.
• ServiceNow certification(s) such as Certified Application Developer (CAD), Certified System Administrator (CSA), or equivalent, preferred

• At SoftwareOne, we value inclusivity and collaboration.
• We offer a global company culture, where you can come as you are and wear what you feel comfortable in, not just while working from home!
• We defined our lived culture through 7 core values (https://www.softwareone.com/en/our-story/our-values)
• We believe in flexible work arrangements, allowing you to do great work from anywhere and deliver excellence everywhere.
• In addition, we have incentive programs that reward colleagues who go above and beyond.
• Life long learning, training initiatives, mentoring & coaching... not just buzz words for us. It`s lived reality. #HireToGrow
• Humility is our character, as we optimize our internal structures and feedback culture constantly to be your Employer of Choice, today and in future.
• For local benefits & incentives (GER and CH), you can check our current benefit list here: https://www.softwareone.com/de-de/karriere/dach/benefits

If you are interested in applying for this exciting opportunity, please click the "apply" button and upload your documents. We can't wait to receive your application!

You know someone who could be interested in working with us as well?

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Any questions?

E-meet the Talent Acquisition Partner!

Nicole is your partner in crime for this role. She`s happy to build bridges for you to the best career perspectives at SoftwareOne. I`m happy to help you with insights and try to answer all your questions. Feel free to connect with her on LinkedIn https://www.linkedin.com/in/nicole-radtke/

Related Keywords: Team Lead | Leadership | Management | ServiceNow | Support | People Leadership | People Development | Critical Thinking | Intercultural | English

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Team Lead (gn) ServiceNow

team: Internal IT of SoftwareOne | pensum: full time

location: Poland, Germany, India, other SoftwareOne legal locations (optional) | working model: remote or hybrid