This is a flexible position and has the option of working in our Toronto office full time, hybrid throughout the week or working entirely remotely.

We are looking for an Associate Technical Writer to help create and build out a modern documentation and user assistance infrastructure. You will be a core part of the Product team working closely with Engineering, Design, Product Marketing, and Customer Enablement to create resources that help accelerate a user from novice to the power user. Customer performance is critical to Vena and the tools you will build will create a powerful impact on user adoption.

What You Will Do

• Work with product managers, marketing, designers, developers, and other stakeholders, to obtain an in-depth understanding of Vena and the documentation requirements
• Produce and maintain world-class documentation, including user guides, use cases, integration guides, and UX copy (tooltips, walkthroughs, etc.)
• Build and maintain client aids beyond traditional documentation, such as online videos, guided tours, etc
• Learn complex concepts and communicate the information in a way that is engaging and understood by users at various levels
• Gather customer feedback on documentation to improve usability
• Act as an editor to ensure consistency across all client-facing documentation.
• Demonstrate the best-practice use of Vena functionality and administration of the application
• Continually seek opportunities to update product knowledge capabilities.
• Act in a mentorship role for junior members of the content team; provide guidance and feedback and conduct quarterly reviews
• Other duties as assigned
  
  

Does this sound like you?

• 1+ years of technical writing experience
• SaaS experience is preferred
• Working knowledge of code related to document development (e.g., HTML, XML or equivalent)
• Strong written and verbal communication skills and experience working with content in multiple mediums
• Experience working cross-departmentally to gather information and collaborate on projects